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Summary

Job title: Project Coordinator

Job ID: null

Department: 3E Division

Description

Summary:

The Service Coordinator/ Gear Project Coordinator is a key role in ensuring that 3E’s Field Services and Gear team delivers a seamless, professional, and customer-focused experience. This position manages the daily execution of service workflows, technician scheduling, customer communication, and service documentation, while also providing inside sales support for service opportunities as well as Gear project coordination of customer accounts.

By serving as the operational link between customers, technicians, and sales leadership, this role ensures jobs run smoothly, communication stays proactive, and customers receive timely updates and accurate documentation including Operation and Maintenance Manuals and Submittals. The primary focus is delivering an exceptional customer experience and enabling sales leadership to focus on growth and strategic initiatives.

Reports to: PC Manager

Minimum Qualifications:

+ 1 year of customer service experience

+ Familiarity with Office Suite

+ Be able to write and speak in English

Preferred Qualifications:

+ Multi-tasking abilities are a must

+ Ability to work in a fast paced environment

+ Organized and prompt

+ Ability to work in a team to accomplish common goals

Working Conditions:

Working conditions will be standard to an office environment with time spent on the production floor.

Supervisory Responsibilities: No

Essential Job Functions:

Customer Experience & Service Operations

+ Provide accurate Submittals and Operation Manuals when required

+ Manage the order process from intake to completion with accuracy and timeliness

+ Schedule technicians based on customer needs, availability, and skillset- Services Department

+ Provide proactive communication with customers before, during, and after an order/service work

+ Confirm scheduling and arrival windows with customers and coordinate any changes

+ Deliver polished submittals-O&M’s, reports, job summaries, and close-out documentation promptly

+ Serve as a point of contact for service/gear-related order questions and escalate issues as needed to specialist

+ Track and follow through on open issues and orders to ensure resolution and customer satisfaction

+ Identify recurring challenges and recommend process improvements to enhance better service to our customer base

Inside Sales Support

+ Generate quotes and assist with order entry for service opportunities and key accounts

+ Communicate with vendors and purchasing to track orders and provide customer updates

+ Support the sales team with service-related documentation and customer follow-up

CED is an Equal Opportunity Employer - Disability | Veteran