• Project Coordinator

    Consolidated Electrical Distributors (Windsor Heights, IA)


    Summary

    Job title: Project Coordinator

     

    Job ID: null

     

    Department: Windsor Heights - 3E

    Description

    Summary:

    The Gear Project Coordinator is a key role in ensuring that 3E’s Gear team delivers a seamless, professional, and customer-focused experience. This position provides inside sales support for our Flex Set projects and customers.

     

    By serving as the operational link between customers, technicians, and sales leadership, this role ensures jobs run smoothly, communication stays proactive, and customers receive timely updates and accurate documentation including Operation and Maintenance Manuals and Submittals. The primary focus is delivering an exceptional customer experience and enabling sales leadership to focus on growth and strategic initiatives.

     

    Reports to: PC Manager

    Minimum Qualifications:

    + Associates degree in Electronics or equivalent work experience

    + 1 year of customer service experience

    + Familiarity with Office Suite

    + Be able to write and speak in English

    Preferred Qualifications:

    + Multi-tasking abilities are a must

    + Ability to work in a fast paced environment

    + Organized and prompt

    + Ability to work in a team to accomplish common goals

    Working Conditions:

    Working conditions will be standard to an office environment with time spent on the production floor.

     

    Supervisory Responsibilities: No

    Essential Job Functions:

    + Provide accurate Submittals and Operation Manuals when required

    + Manage the order process from intake to completion with accuracy and timeliness

    + Provide proactive communication with customers before, during, and after an order/service work

    + Deliver polished submittals-O&M’s, reports, job summaries, and close-out documentation promptly

    + Serve as a point of contact for Flex Set-related order questions and escalate issues as needed to specialist

    + Track and follow through on open issues and orders to ensure resolution and customer satisfaction

    + Identify recurring challenges and recommend process improvements to enhance better service to our customer base

     

    Inside Sales Support

     

    + Generate quotes and assist with order entry for service opportunities and key accounts

    + Communicate with vendors and purchasing to track orders and provide customer updates

     

    CED is an Equal Opportunity Employer - Disability | Veteran