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Employment Type:

Full time

Shift:

Evening Shift

Description:

POSITION SUMMARY:

This position is responsible for assisting the Manager in managing daily operations within the Patient Access department. They will provide staff training, coaching and support; issue identification, assessment and resolution; and technical support within the Patient Access department in order to achieve desired outcomes and compliance with Mercy Health policies/procedures and standards. Provides input in hiring/firing decisions as well as performance appraisals. May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.

JOB SPECIFIC ESSENTIAL FUNCTIONS:

+ Provides operational guidance and support to assigned staff under the direction of the Manager, disseminates policy/procedure updates and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager.

+ Assists the Manager in the development of employee work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets customer requirements.

+ Performs job-specific accountabilities of relief staff (80%+ of work time devoted to "online staff support") or other job functions as assigned by the Manager, or as required to meet customer expectations.

+ In coordination with the Manager may participate in the redesign of patient accounting processes and systems to improve service, data integrity and staff productivity/quality to achieve departmental goals and process outcomes.

+ Develops effective decision-making, communications and interpersonal relations to ensure a positive image of the Ministry Organization, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters:

+ Provides timely and professional follow-up to customer complaints and issues; and

+ Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels.

+ All other duties as assigned.

POSITION QUALIFICATIONS:

+ Must possess a demonstrated knowledge of patient accounting functions with attention to Billing & Following, Customer Service, Patient Access, Denial Management, Quality Assurance & Training, and/or Payment Posting.

+ Associate's degree in Business/Management, Healthcare Administration or other Healthcare discipline preferred.

+ Two or more years of current patient accounting experience with documentation of process success may substitute for education. Customer service background is required. Working knowledge of computer operations and electronic interfaces is required. Formal software course training is preferred. Must be comfortable operating in a collaborative, shared leadership environment.

SHIFT/LOCATION

Flex 40; Some Weekends and holidays possible

Mercy Campus

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran