• Retail Brand Director

    ARAMARK (Philadelphia, PA)


    Job Description

    Aramark Healthcare+ is proud to begin a multi-year partnership with the University of Pennsylvania Health System (UPHS) in early 2026, supporting food services, environmental services, patient transport, and call center operations across its seven-hospital, 4,000-bed system. This collaboration?Aramark?s largest U.S. healthcare contract?will leverage advanced technologies including AI-driven meal planning, robotics, and mobile platforms to enhance patient and staff experiences. Join us as we help transform healthcare hospitality through innovation, service excellence, and meaningful impact.

     

    Aramark Healthcare+ is searching for a Retail Brand Director to oversee multiple retail locations The Retail Brand Director plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes. Ensures compliance with the standards established by Aramark Healthcare+, regulatory agencies and client. Leads retail managers, supervisors, and staff. Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers. The Retail Director may manage multiple outlets; including cafes, coffee shops/bistros, and convenience locations.

    Job Responsibilities

    Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal merchandise quality and service.

     

    Drives customer satisfaction and maintains client relationships through rounding.

     

    Ensures compliance to sanitation, and general workplace safety standards.

     

    Supervises, staffs, trains, conducts applicable, rounding and manages the performance of the department to include the Retail Supervisors and/or front-line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.

     

    Develops and implements retail services plan to improve service, quality and profitability of service areas.

     

    Utilize customer feedback to respond to customer needs and to improve retail services.

     

    Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting round. Identifies Aramark service expansion opportunities.

     

    Provides overall direction and manages performance for the Retail Managers, Supervisors and/lor front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.

     

    Develops operational component forecasts and is able to explain variances. Responsible for component?s accounting functions.

     

    Responsible for scheduling and managing food service activities in compliance with Aramark healthcare food service systems, including cash handling, merchandising, food presentation, quality and cost control.

    Qualifications

    Bachelor's Degree or equivalent experience

     

    Prefers a minimum of 5 years of multi-site Retail Food Service Management experience

     

    Marketing, merchandising and cash handling experience required.

     

    Strong computer skills required, including experience implementing or maintaining retail technology.

     

    Food Safety and sanitation knowledge is required.

     

    Ability to provide a high level of customer service is critical to success in this role.

     

    Ability to multi-task and prioritize with a strong attention to detail

     

    Excellent leadership and problem solving skills is essential in this role

     

    About Aramark

     

    Our Mission

     

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

     

    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

     

    About Aramark

     

    The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .