• Lead Workforce Analyst

    Centene Corporation (Tallahassee, FL)


    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

     

    **Position Purpose:** Provide consistency in scheduling, reporting, and processes as well as optimal utilization of systems, performance metrics, data analysis, reporting and overall operational functions.

    + Serve as a lead for the Workforce staff and departmental functions.

    + Manage/oversee real time call activity at various call centers.

    + Design and generate department reports.

    + Perform routine audits on each Workforce staff to ensure desired quality is being met.

    + Work as a liaison between workforce management and reporting and projects team to ensure team is aware of any upcoming changes and provide insight on the day-to-day functions of the call center

    + Develop polices and procedures for the workforce management unit.

    + Assist with the development of expansion of new business.

    + Performs other duties as assigned.

    + Complies with all policies and standards.

    **Education/Experience:** High school diploma or equivalent, Bachelor's degree preferred. 5+ years of call center scheduling and service level experience. 1+ years of workforce management experience in nurse triage call center environment. Working knowledge of telephony systems, call center technology and vocabulary, manpower planning and scheduling concepts. Experience with forecasting and workforce management optimization software. Proficiency with all MS Office applications, CMS, Visio, Business Objects.Pay Range: $55,100.00 - $99,000.00 per year

     

    Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

     

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

     

    Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act