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Patient Services Specialist I - TDCJ Scheduling - Galveston (Casual Appointment)

Galveston, Texas, United States

New** **Hot

Clerical & Administrative Support

UTMB Health

Requisition # 2505810

Minimum Qualifications:

Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.

Job Summary:

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties:

CUSTOMER SERVICE:

+ Provides high level customer service in all interactions with internal and external customers.

+ Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

+ Answers calls accurately and with exceptional customer service at all times and ensure the caller’s needs are met.

+ Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

+ Acts as patient advocate and liaisons with various departments to meet mutual goals.

+ Addresses concerns patients,provideservice recovery, and escalates issues as needed.

SCHEDULING:

+ Schedules appointments and completes reminder calls to patients for scheduled appointments.

+ Coordinates financial counseling for day surgery.

+ Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.

+ Provides out of pocket cost estimates to patients and counsels patients about unpaid bills.

+ Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

+ Patients arrive and prepare paperwork/chart for visit.

+ Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

+ Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.

+ Obtains and documents information required for third party reimbursement.

+ Ensures compliance with Medicare and third-party coverage.

+ Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Salary Range:

Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

Work Schedule:

Casual Appointment (less than 19.99 hours/week)

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation