• Patient Access Rep

    United Musculoskeletal Partners (Marietta, GA)


    DESCRIPTION

    _Management:_

    Assures that:

    -Front office staff are scheduled appropriately

     

    -Areas of improvement and identified and addressed with corrective actions

     

    -Communication with physicians and Operations Manager is timely and effective

     

    -Daily office operations are efficient and effective

     

    _Operations:_

    Assures that:

    -Patient pre-visit process is complete and accurate

     

    -Patients are greeted and checked-out in a prompt, courteous, and helpful manner

     

    -Patient’s questions concerning appointments, charges, billing, etc are resolved in a timely manner

     

    -Patient payments are collected at the time of visit

     

    -Patient co-payments are collected at the time of visit

     

    -Payments are balanced and forwarded to Revenue Cycle Manager

     

    -Guarantor, insurance eligibility and coverage, and method of payment is established for each patient

     

    -Insurance benefits are obtained and related to patient prior to physician contact

     

    -Patients with outstanding debts are referred to billing/collections prior to physician contact

     

    -Demographics are entered appropriately into the computer

     

    -Records are accurate and fully completed

     

    -Patient appointments are scheduled accurately as outlined in the established protocol

     

    -Follow up visits and procedures are scheduled accurately and in timely

     

    -Incoming phone calls are answered promptly and professionally within the front office

     

    -The answering service is activated and relieved of calls as necessary

     

    -Calls to physicians are properly screened

     

    -Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily

     

    -All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly

     

    -Ordering of office supplies

     

    -Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel

    REQUIREMENTS

    3 to 5 years of related office management experience including accounts receivable, collections, and front

     

    office operations in a medical office.

     

    **Company:** Pinnacle Orthopaedics & Sports

    **Job Type:** Full-time

    **Address:** 300 Tower NE Rd, Marietta, GA, 30060