"Alerted.org

Job Description

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

This job is not eligible for relocation benefits.

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Warren three times per week, at minimum (or other frequency dictated by the business.

The Role:

**Assistant Manager, Performance GM Envolve OnStar i** s a key role within the GM Envolve OnStar Sales organization. This individual is responsible for enhancing sales performance through data-driven strategy, operational oversight, and process optimization. With a focus on KPIs, scorecards, and incentive programs, the Assistant Manager will help drive subscription growth and operational efficiency across both Commercial Business to Business and Dealer sales channels.

This individual will oversee two contract resources and collaborate closely with a GM Envolve OnStar analyst to analyze performance trends and develop initiatives to improve sales effectiveness and dealer onboarding processes.

What You'll Do: (Responsibilities):

+ Oversee two contract resources focused on assisting GM dealers and field teams with customer onboarding and retention.

+ Collaborate with the GM Envolve OnStar analyst to glean actionable insights and drive operational improvements.

+ Support the GM Envolve OnStar Sales team to increase awareness, customer acquisition, and revenue for OnStar Safety and Telematics services.

+ Develop and refine **performance management frameworks** including KPIs, scorecards, dashboards, and incentive plans to support month-over-month improvement.

+ Align performance scorecards to business objectives and desired sales team, dealer and customer behaviors.

+ Leverage sales and CRM reporting tools to monitor trends, identify opportunities, and recommend strategic actions to leadership.

+ Prepare and deliver performance presentations for regional field sales teams and GM Envolve leadership.

+ Partner with Sales Operations and Training to develop performance tools, job aids, and best practices for repeatable success.

+ Identify and standardize best practices across dealerships and field teams.

+ Champion continuous improvement efforts through process analysis, feedback loops, and cross-functional collaboration.

+ Coordinate sales planning activities, team meetings, and represent OnStar Sales in cross-functional initiatives.

Required Qualifications:

+ 5+ years of professional experience in sales performance, operations, strategy, analytics, or program management.

+ Bachelor’s degree in business, Marketing, Analytics, or related field required

+ Proven ability to develop and manage KPIs, performance dashboards, and scorecards.

+ Demonstrated expertise in fleet operations with a strong understanding of business workflows, operational execution, and process optimization.

+ Strong analytical mindset with experience using data to guide strategy and operational improvements.

+ Strong communication and relationship-building skills, including the ability to influence across levels and functions.

+ Expertise in Microsoft Excel and PowerPoint; familiarity with CRM systems and sales tools.

+ Comfortable operating in a fast-paced, evolving environment with multiple priorities.

What Will Give You a Competitive Edge (Preferred Qualifications)** **:

+ Background in digital products, telematics, connected services, or subscription-based business models.

+ Experience working with or supporting automotive dealers or field sales teams.

+ Familiarity with incentive programs and performance-based rewards.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.