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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

About the Role

The Global Dining Digital Product, Business Development, and Rooam team is responsible for developing and designing our suite of digital products, sourcing and signing new partnerships, and running the operations of Rooam. The **Manager Assistant** will report to the Chief Operating Officer, Global Dining and Head of Rooam, and will be responsible for a broad range of activities including strategic communications and human capital initiatives to help ensure the business objectives are achieved. The MA will be a key contributor to the COO’s executive office and leadership team, working closely with the leaders, key business partners, and other Dining As. The successful candidate will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment.

Key Responsibilities:

+ Support the COO Executive Office with overall planning and day-to-day operations, acting as a thought partner on various initiative and projects

+ Partner with the COO’s leadership team and other ‘As’ to create and drive organizational strategy including goals and key priorities, strategic planning, and support on ad hoc initiatives

+ Drive colleague engagement initiatives across the team, including organizing roundtables, Give2Gether campaign, intern program support, and colleague survey action plans

+ **Support the COO and leadership team management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, business planning).**

+ **Craft presentations and updates for the team, senior leaders and internal stakeholders on key business imperatives, priorities and performance.**

+ **Build partnerships across the Amex Global Dining Office and key American Express partners, acting as a key interface for business partners.**

Minimum Qualifications:

+ Highly motivated self-starter who can provide strategic thought leadership and willing to jump into any issue or project

+ Easily adaptable, comfortable with change, and navigating through ambiguity while juggling multiple priorities at one time

+ Experience operating outside your comfort zone, ability to learn quickly, work effectively with little direction, and take the lead where appropriate

+ Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)

+ Strong interpersonal skills, being able to build trust and relationships quickly across the team and with key stakeholders, work well with others, and keep a pulse on team morale

+ Strong communication and storytelling skills both verbally and in written presentations, being able to think strategically and creatively to tell a story

+ Ability to deliver results in a complex, matrixed environment, and lead others even with limited direct authority

+ Exceptional organizational skills and attention to detail

+ Operates with the utmost discretion and integrity and ability to maintain confidentiality

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Administration

**Primary Location:** US-New York-New York

**Other Locations:** US-Illinois-Chicago

**Schedule** Full-time

**Req ID:** 25018911