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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

How will you make an impact in this role?

The Director, Amex Ads Product role sits within the Amex Offers Digital Media team and reports to the VP/GM, Amex Offers Digital Media Product. This leader will drive the growth of Amex’s digital advertising network by setting strategic direction, owning the multi-year roadmap, developing new capabilities, and leading a team of product managers to deliver differentiated ad products. Amex's ad network is focused on introducing new opportunities for advertisers to engage Amex’s customers across our digital platforms (e.g., Amex Travel, Resy, Amex App).

The Director will own and shape the product roadmap for several digital capabilities (e.g., ad serving, targeting, measurement) that power Amex’s advertising products. In addition to setting strategy, this leader will mentor and guide a team of 3-5 product managers, enabling them to translate business needs into technology solutions and deliver high-quality products in partnership with engineering.

This leader will also own the evaluation and integration of external technology solutions, ensuring Amex’s capabilities remain competitive and scalable. Finally, the Director will be accountable for establishing robust compliance and risk guardrails, managing the team’s technology budget, and ensuring resources are aligned to deliver against business priorities.

Key Responsibilities:

+ Set the strategic vision and own the **product roadmap** of several digital advertising capabilities (e.g., ad serving, targeting, measurement)

+ **Hire, lead, and develop a team of 3-5 product managers** , fostering a culture of accountability, innovation, and collaboration

+ Lead the **design, development, and deployment** of advertising capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal)

+ Empower and guide product managers in translating business requirements into **actionable tech specifications** (e.g., features, user stories) for engineering teams

+ **Oversee execution and delivery** , ensuring strategic prioritization, active backlog management, and effective communication of progress and risks to senior leadership

+ Own the **evaluation, integration, and lifecycle management of external tech solutions** to fill internal capability gaps

+ Enact comprehensive **compliance / risk processes & controls** and lead the **New Product Approval** (NPA) process when launching new capabilities

+ Lead the annual **tech resourcing & budgeting** process for the Amex Ads Product team and actively manage tech funding to ensure proper utilization

Minimum Qualifications:

+ Bachelor’s Degree

+ 8 years of digital product management and/or product development experience, with at least 3 years of managing teams

+ Proven track record of defining and executing product vision, strategy, and roadmaps at scale

+ Experience leading agile technology teams (e.g., software engineers) and translating business requirements into actionable tech specifications

+ Demonstrated success in building, leading, and developing high-performing product teams

+ Exceptional problem-solving and strategic thinking skills, with a keen ability to understand technical systems, identify issues, and develop effective solutions

+ Excellent communication skills with the ability to influence senior leaders

+ Strong collaboration and relationship management skills, with ability to drive alignment across a diverse set of stakeholders

+ Customer-centric mindset with strong business acumen

Preferred Qualifications:

+ Experience in the advertising industry, ideally within a Commerce Media Network

+ Experience owning and scaling adtech digital capabilities

+ Deep knowledge of digital advertising ecosystems (e.g., ad serving, SSPs, DSPs, targeting, measurement)

+ Experience managing third-party vendor relationships and integrations

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25018807