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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Role

Reporting to the Vice President, Token Solutions, this Director will be responsible for shaping the strategic vision and governance framework for American Express Token Solutions. This role requires a unique dual ability to operate under ambiguity, developing a strategic vision with blue-sky thinking, while simultaneously providing structure and governance to the product development lifecycle. You will understand the industry landscape and collaborate closely with cross-functional teams to define the strategic Token roadmap, including linkages between Tokens and Passkeys, Stablecoins, Identity, etc. The Director will be a visible enterprise leader, responsible for leading Token forums, elevate token strategy visibility with senior executives, and ensure a strong controls and compliance environment. The Director, Token Product Strategy & Governance, will be responsible for building a team of talented product managers.

How will you make an impact with this role?

Strategy & Vision

+ Identify and drive strategic linkages across products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions).

+ Shape and communicate a forward-looking vision that aligns tokenization with enterprise priorities and industry innovation.

Influence enterprise-wide strategy by engaging senior leaders and cross-business stakeholders.

+ Design, standardize, and institutionalize governance templates and tools (customer journeys, data flows, milestone plans, etc.) for consistent adoption across the product organization.

+ Establish secure and accessible repositories for governance documents, ensuring proper storage, access, and change management.

+ Support product governance requirements, ensuring compliance with enterprise standards.

Controls & Compliance

+ Ensure a strong risk and controls environment across token solutions, proactively identifying compliance gaps and remediating them.

+ Maintain oversight of product governance activities to ensure alignment with internal policies and regulatory expectations.

Enterprise Engagement

+ Lead enterprise-wide forums to elevate token visibility and foster cross-functional alignment.

+ Act as a trusted advisor and thought leader, representing token strategy to senior executives, governance committees, and external stakeholders.

Leadership

+ Lead, inspire, and develop a high-performing team of product professionals.

+ Foster a culture of strategic thinking, accountability, and collaboration.

+ Develop talent through coaching, performance feedback, and leadership opportunities.

Requirements/Qualifications

+ **Experience** : 10 years in global payments, digital products, or strategy roles, with proven ability to connect cross-functional strategies and manage governance frameworks.

+ **Strategic mindset** : Demonstrated ability to anticipate industry trends, operate under ambiguity, and drive “blue sky” thinking into actionable strategies.

+ **Governance expertise** : Experience building and scaling governance models, compliance frameworks, and enterprise-wide templates.

+ **Leadership** : Strong people leadership skills with experience developing teams and driving engagement.

+ **Influence & Communication** : Excellent executive presence with the ability to influence senior leaders, present complex strategies simply, and drive consensus.

+ **Collaboration** : Proven success leading across complex organizations and balancing the needs of multiple stakeholders.

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-California-Palo Alto

**Other Locations:** US-New York-New York City, US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25019089