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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

The Network & Acquirer Capability and Data Team within NAS works to deliver digital products and services for merchants, network acquirers and issuers, and payment facilitators such as ATM/debit, point of sale authorizations and submissions, transaction pricing, disputes and settlement that meet the evolving demands of our global payment network. The wide range of solutions we develop enable the enterprise to attract new customers, operate in new markets, react to regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your business solution design, agile product, data stewardship, quality assurance and operational readiness skills while incorporating an industry perspective in a collaborative, diverse and inclusive team environment.

Envisioning partners with Product Strategy and Capability Delivery to drive business value through high quality analysis, effective use of business capabilities, challenging assumptions and translating product objectives into refined requirements so technology teams can deliver efficient, high-impact solutions. The role will lead the definition of such key enterprise strategic priorities as Acquirer Platform Transformation and acquisition model development.

About the Role

The role will lead a team of highly skilled managers with an industry and external mindset and a passion for creating the best capabilities to enable innovative products and services in the network. They will be deeply thoughtful, able to think creatively, and effectively drive outcomes through ambiguity. They will focus on business value, identifying opportunities for transformation, assessing alternative solutions (particularly through industry research), and clearly defining how the final deliverable meets the customer’s need and fits within the transaction processing lifecycle. The success of the leader in this role will depend upon the individual’s ability to lead and inspire a highly performing team to think strategically, build strong relationships, understand, and drive the appropriate business architecture and focus on what delivers business value.

Responsibilities include:

* Drive strategic alignment by ensuring partner and internal requirements are consistently in sync with American Express' strategic objectives and long-term business capability goals, challenging requests where needed to maintain focus on high-impact outcomes.

* Lead the team in converting complex partner needs into clear, value-driven, and holistic business requirements that enable structured discovery and effective delivery.

* Champion future-proof solutions by guiding the development of scalable, innovative, and sustainable solutions that anticipate industry evolution and deliver lasting business value.

* Enable efficient execution & delivery excellence by established frameworks, templates, and processes that allow the team to operate with clarity, discipline, and agility to support consistent, timely, and impactful implementation.

* Foster stakeholder & expertise engagement by acting as the key connector between subject matter experts, product strategy, technology teams, and external partners, ensuring informed decision-making through collaborative input.

* Partner with stakeholders to define and align strategic objectives. Manage relationships across multiple business stakeholders as well as technology, finance, and compliance partnerships.

* Develop strategies and roadmaps working with teams across the enterprise to achieve business targets.

* Ability to take initiative in identifying and resolving project related issues.

* Strong written and verbal communication skills (interpersonal, group/meeting facilitation, and executive presentations/communications).

* Prioritization of tasks and deliverables, utilizing data and strategic business analysis to drive results.

Qualifications:

* Exceptional leader that will empower and coach a high performing team.

* Ability to think strategically and develop executive level communications and strategic frameworks.

* High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.

* Demonstrated ability to drive results and collaborating in a cross-functional and global environment.

* Experience eliciting, articulating, and documenting business requirements.

* Flexibility in supporting various time zones, as this is a global role.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

* Competitive base salaries

* Bonus incentives

* 6% Company Match on retirement savings plan

* Free financial coaching and financial well-being support

* Comprehensive medical, dental, vision, life insurance, and disability benefits

* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

* 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

* Free and confidential counseling support through our Healthy Minds program

* Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25018016