• Experience Design (XD) Lead

    ManpowerGroup (Santa Clara, CA)


    Our client is seeking an Experience Design (XD) Lead to join their dynamic team. As an Experience Design (XD) Lead, you will be part of the Digital Experience Department supporting cross-functional teams. The ideal candidate will have strategic thinking, excellent communication skills, and a collaborative mindset, which will align successfully in the organization.

     

    **Job Title:** Experience Design (XD) Lead

    **Job Type:** Contract (12+ months)

     

    Pay Range: Competitive

     

    What's the Job?

     

    + Lead the development of user-centered experience strategies across digital channels (web and mobile).

    + Create and maintain journey maps, service blueprints, and other artifacts to visualize user needs and pain points.

    + Drive end-to-end design thinking processes to ensure cohesive and impactful user experiences.

    + Plan and facilitate workshops with cross-functional teams to align on goals, uncover insights, and co-create solutions.

    + Collaborate with business stakeholders, product owners, IT, and compliance teams to define and prioritize design initiatives.

     

    What's Needed?

     

    + 8+ years of experience in Experience Design, UX Strategy, or Service Design.

    + Proven track record of leading journey mapping, research, and workshop facilitation efforts.

    + Strong understanding of CRM systems, preferably Microsoft Dynamics, and how they influence digital experiences.

    + Experience designing for mobile platforms (iOS and Android).

    + Experience conducting user research within regulated or compliant industries (e.g., pharma, healthcare, finance) is needed.

    + Portfolio will be required upon submittal.

     

    What's in it for me?

     

    + Opportunity to shape innovative digital experiences across web and mobile platforms.

    + Collaborate with diverse, talented teams in a forward-thinking environment.

    + Engage in meaningful projects that impact user satisfaction and business success.

    + Work remotely with flexible scheduling options.

    + Be part of a company recognized for its commitment to diversity and inclusion.

    Upon completion of waiting period consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.