"Alerted.org

Our client, a leading organization in the telecommunications and network operations sector, is seeking a EIS NOC: Shift Lead to join their team. As a EIS NOC: Shift Lead, you will be part of the Network Operations Center supporting a dedicated team of engineers and technicians. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

**Job Title:** EIS NOC: Shift Lead

**Location:** Menlo Park, California/Seattle, WA

What's the Job?

+ Act as the escalation point and operational supervisor for a team of Network Operations Engineers during assigned shifts.

+ Ensure incidents are resolved within SLA and coordinate with cross-functional teams for effective resolution.

+ Oversee ticket triage, assignment, and closure, maintaining operational discipline across the NOC.

+ Provide technical and operational guidance to Level 1 and Level 2 engineers.

+ Maintain shift-level reporting and incident summaries to ensure continuous improvement and accountability.

What's Needed?

+ Minimum of 5+ years of experience in NOC or network engineering roles.

+ Proven leadership skills in a 24x7 operational environment.

+ Strong knowledge of routing, switching, and WiFi technologies.

+ Familiarity with incident, problem, and change management processes.

+ Industry certifications such as CCNP, JNCIP, or equivalent are preferred.

What's in it for me?

+ Opportunity to lead and influence a dynamic network operations team.

+ Engage in challenging and rewarding technical work in a fast-paced environment.

+ Collaborate with a talented team of professionals dedicated to operational excellence.

+ Be part of an organization committed to innovation and continuous improvement.

+ Work in a supportive environment that values diversity and inclusion.

Upon completion of waiting period, consultants are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.