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Description

Joining the Ignition Platform Engineering team, you will be at the forefront of IT service management delivery, collaborating across IT infrastructure and support services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world-class support is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

IPE is looking for experienced and dedicated team members to help manage the administration, support, and application development of the ServiceNow platform for our organization. The ideal candidate is innovative and has great problem-solving and analytical skills. You must be very comfortable and confident working on core application administration, creating workflows, data management, scripting and process automation. In this role you will be researching other tooling (1P and 3P) we anticipate integrating with to design scalable solutions. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Key job responsibilities

Key job responsibilities

The Application Development Engineer will contribute and provide leadership to the following core team areas of focus:

Perform technical support, administration, and maintenance of ServiceNow across multiple modules.

Support Mobile app development and sustainment.

Develop integration paths for 1P and 3P systems we exchange data with.

Partner with our product team to assess and refine demand requirements.

Partner with cross functional teams to build enhancements and integrations that scale.

Work with contract resources for both guidance and code reviews.

Create ServiceNow workflows and business rules to support service improvements.

Interface with ServiceNow for all operational requests / issues / planning.

Lead ServiceNow release upgrades including technical and stakeholder management activities.

Work closely with System Development Engineers to coordinate system updates, patches, and configuration changes.

Provide user training and support related to ServiceNow processes, policies and procedures.

Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Basic Qualifications

- Bachelor's degree within last 12 months in Information Management, Informatics, Information Technology, Computer Science, Computer Engineering, or other related discipline

Preferred Qualifications

- 2+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,300/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.