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Description

We are seeking a Product Manager II to join our Sub-Same Day (SSD) delivery team to help develop and improve features that enable faster-than-same-day delivery across North America. In this role, you will work on defining, planning, and executing product features that enhance our SSD delivery network. You will collaborate closely with cross-functional teams to translate customer needs into product requirements and drive the implementation of key features. This role combines customer-focused product thinking with tactical execution to improve our technology products and customer experience. This role may require up to 10% travel annually.

Key job responsibilities

* Work with customers and internal stakeholders to define and clarify feature requirements, prioritize the roadmap, and improve customer experience (CX) for SSD delivery products

* Develop and utilize data inputs and KPIs to inform operational adjustments and feature improvements

* Create clear product specifications and work closely with engineering teams to ensure successful feature delivery

* Participate in customer research and usability studies to gather insights and validate feature designs

* Collaborate with UX designers to create mockups and prototypes for new features

* Ensure features meet compliance, localization, and accessibility requirements

* Manage the feature development lifecycle, including launch coordination and post-launch support

* Analyze feature performance and drive continuous improvements based on data and customer feedback

Basic Qualifications

- Bachelor's degree

- 3+ years of product management experience

- Experience owning feature delivery and tradeoffs of a product

- Experience working cross-functionally with a wide breadth of stakeholders, users, engineers, and leaders to generate buy-in

- Experience in analyzing data to drive decisions

- Experience communicating complex business concepts in verbal and written form

Preferred Qualifications

- Knowledge of SQL and VBA at an advanced level

- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

- Experience in Logistics, Distribution or Fulfillment processes

- Experience with SQL and data visualization tools such as Tableau

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.