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Overview

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve.

Come join our team today!

_****This is a PRN/As Needed position! Ideal shift/schedule for students (must still meet the below qualifications) or those wishing to supplement their income!_

Qualifications

Clinic Preparation & Patient Flow

+ Coordinate and participate in daily clinic preparation tasks:

+ Patient identification

+ Check-in and check-out

+ Charge posting and cash management

+ Appointment scheduling

+ Patient registration and account setup

+ Handling phone calls

+ Manage all incoming patient care requests:

+ In-basket activities

+ Referrals

+ Work queue activity

+ Incoming telephone calls

Communication & Telephone Management

+ Competent in telephone system operations; take and deliver messages to physicians, nurses, and others.

+ Report medical information obtained from patients and referring physicians accurately, completely, and promptly.

+ Distribute messages according to practice communication standards.

+ Serve as a role model by conducting self in a responsible, professional manner.

Insurance & Authorization

+ Proficient in insurance coverage rules:

+ Eligibility

+ Network coverage

+ Benefits

+ Successfully complete mandatory insurance training and ongoing competency refreshers.

+ Competent to initiate and secure prior authorizations as needed.

Responsibilities

Customer Service

+ Smile and greet patients, families, and visitors warmly.

+ Proactively communicate with patients:

+ Listen with empathy and intent to understand.

+ Provide opportunities for questions.

+ Collaborate with team members to address patient/family concerns and assist with resolution.

+ Consult with healthcare team members and share updates with patients and families.

+ Answer phone calls clearly, courteously, calmly, and professionally.

+ Screen calls by urgency and route promptly and accurately.

+ Schedule, cancel, and reschedule patient appointments per office procedures.

+ Support digital communication (e.g., MyCarle, text) with professionalism and compliance.

+ Gather, verify, and enter demographic and insurance information for new and established patients.

+ Assist with proactive charge capture and billing accuracy.

+ Collect payments, issue receipts, and reconcile daily receivables for deposits.

+ Open and/or close the clinic following specified guidelines.

+ Collaborate with support services to maintain a clean and welcoming environment.

+ Demonstrate effective communication skills and telephone etiquette.

+ Interact positively and sensitively with patients, families, visitors, and team members.

Administrative/Clerical Support

+ Work independently and complete assigned tasks on time.

+ Stay informed by attending meetings, reading emails, and checking the intranet.

+ Maintain regular and consistent attendance.

+ Comply with CLIA, OSHA, Safety, and Risk Management guidelines.

+ Follow personnel policies and procedures.

+ Monitor environmental conditions to protect health information.

+ Behave in accordance with Corporate Compliance and HIPAA policies.

+ Show initiative to improve quality and exceed customer expectations.

+ Balance team and individual responsibilities:

+ Be open to feedback and other viewpoints.

+ Contribute to team goals and prioritize team success.

+ Perform other duties as requested by the Clinic Administrator.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected]._

Compensation and Benefits

The compensation range for this position is $16.98per hour - $27.51per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.