• Bilingual Customer Service Representative

    Robert Half Office Team (Columbia, SC)


    Description

    We are seeking a dynamic and dedicated Bilingual Customer Service Representative for a call center environment. The ideal candidate will possess strong communication skills in both Spanish and English and excel at providing outstanding customer service. You will serve as the first point of contact to assist clients with their inquiries, resolve issues, and enhance customer satisfaction.

     

    This is a contract-to-hire opportunity, offering you the chance to showcase your skills and grow within the company.

    Key Responsibilities:

    + Respond to customer inquiries, complaints, and requests in both Spanish and English via phone, email, and chat platforms

    + Provide timely and professional solutions to resolve customer issues while adhering to company policies and service level agreements

    + Document interactions efficiently within CRM systems such as Salesforce.com

    + Identify customer needs and proactively provide recommendations or escalate complex issues to the appropriate department.

    + Maintain a high level of empathy and patience to ensure customer satisfaction while managing multiple interactions in a fast-paced environment.

    + Contribute to team goals by maintaining performance metrics such as response time, customer feedback ratings, and first-call resolution rates

    + Partner with supervisors and team leads to continuously improve processes and workflows to better serve customers.

    Requirements

    + Fluent in both Spanish and English (verbal and written communication).

    + Prior customer service experience (call center experience preferred).

    + Strong problem-solving, organizational, and multitasking abilities.

    + High-level computer literacy; familiarity with CRM platforms such as Salesforce is a plus.

    + Demonstrated ability to adapt quickly to changes in systems and workflows.

    + Ability to work independently in a contract-to-hire environment, with the potential for permanent placement based on performance.

    + High school diploma or GED required; bachelor’s degree preferred.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .