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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

***** Team operates on a 7 day/ 365 calendar

* Must be willing to work weekends and Holidays

* Schedules are typically Sunday through Thursday or Tuesday through Saturday.

The Analyst, MCO is responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs, to deliver the communications within the desired channel, accurately and, timely as defined by the program requirements. This involves awareness and understanding of any applicable State or Federal guidelines. The Analyst will raise issues and/or challenges for appropriate support to resolve immediately and mitigate for the future. Day-to-day functions will include, but not limited to, set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.), coordination with both internal and external partners, and appropriate tracking and reporting of all in-flight work.

This position will be responsible for successful completion of tasks for various other department projects of low to medium complexity, in addition to their assigned programs.

The position is structured to work within a team concept to foster relationships, address questions, gain knowledge, yet still affords the autonomy to work independently on specific projects.

This individual will also be trained on various operational processes supported by MCO teams to assist others with execution during times of elevated volumes.

Additional responsibilities include but not limited to the following:

- Coordinate all activities against defined SOP/Work Instructions related to operational processes to execute communications in all channels for all assigned projects to ensure completion accurately, on time and on budget. Includes coordination across internal and external partners related to template set-up, member targeting/data, client branding, final composition, quality assurance and adherence to all applicable requirements. Track all progress and details within defined workflow tool(s). Assist with all research and trouble shooting for all assigned executions.

- Provide support to business requesters by educating them on options, answering questions/problem solve, understand & capture final requirements, participants in internal calls, etc.

- Special projects as assigned, related to ongoing improvement and expansion

- Raise issues and/or challenges, assist with comprehensive Root Cause Analysis (RCA), short term remediation actions and long term mitigation actions

Required Qualifications

- 1 year Medicare Member Communications (Digital, Print, etc.)

- Experience with Microsoft Outlook, Word, Excel, PowerPoint and SharePoint

- Experience with workflow tools (Aprimo, Eproject, SalesForce, etc.)

- Organizational/project management and time management skills

- Strong communication skills including ability to present and clearly articulate information to their Manager

Preferred Qualifications

- General problem solving capabilities / Pro-active identification of areas requiring improvements

- Quality review experience and general understanding of communication composition

- Ability to prioritize and handle multiple work tasks on an on-going basis.

- Highly motivated and able to work with limited supervision within established guidelines.

- Regular and predictable attendance.

- Required to work extended or alternate hours, when needed.

- General understanding of PBM Operations

- Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information

- Ability to adapt to an ever-changing environment

- Ability to influence and skills in persuasion

- Working knowledge of Microsoft Visio and Project

- Bachelor's Degree preferred

Education

High School Diploma or equivalent GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.