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Description

Customer Service Specialist - dynamic company and culture!

Are you detail-oriented, adaptable, and eager to contribute to a dynamic team? Join a leading manufacturing business in the New London, CT area with exciting growth opportunities in a Customer Service Lead role. If you excel in data entry, thrive in dynamic environments, and have experience in manufacturing or ERP systems, this position could be perfect for you.

*Fully onsite, 5 days per week in the office*

Position Overview:

• Accurately input customer orders and related data into the system to ensure error-free processing.

• Monitor order status, address issues promptly, and coordinate with internal departments to resolve discrepancies.

• Perform general administrative tasks, including filing, documentation, and generating reports.

• Work closely with production and shipping teams to guarantee timely delivery and fulfillment of orders.

• Utilize ERP system to manage orders, inventory, and customer information effectively.

• Maintain clear and precise communication with customers to address inquiries and provide updates.

Qualifications:

+ Education/Experience: 3+ years of relevant experience.

+ Skills: ERP system preferred, proficient with MS Suite; solution-driven mindset.

+ Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.

Why Join Us?

+ Work in a collaborative team environment with opportunities for growth.

+ Be a part of an organization with an awesome culture and top-notch benefits

To be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Requirements

Customer Service Specialist

Desired Experience:

• Minimum of 2 years of experience in a customer service or order entry role.

• Familiarity with ERP systems, particularly Syteline, is highly preferred.

• Background in the manufacturing industry is a strong advantage.

• Excellent data entry skills with a focus on accuracy and attention to detail.

• Ability to multitask and perform effectively in a fast-paced setting.

• Strong communication skills, both verbal and written, for interacting with customers and internal teams.

• Proficiency in using Microsoft Office Suite and other relevant tools.

• Self-motivated with the ability to work both independently and collaboratively.

To be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .