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Business Operations Analyst for Licensing

Apply (https://jobs.cisco.com/jobs/Login?projectId=1447219)

+ Location:RTP, North Carolina, US

+ Alternate LocationAnywhere in the USA

+ Area of InterestBusiness Strategy and Operations

+ Compensation Range92000 USD - 123800 USD

+ Job TypeProfessional

+ Technology Interest*None

+ Job Id1447219

The application window is expected to close on: October 22, 2025.

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Our Licensing Experience and Operation team collaborates with multi-functional collaborators to provide and handle the capabilities required for on-premises software, license and documentation setup and delivery, provisioning, and device activation. Our service is key to achieving Cisco’s Recurring Revenue strategies, handling software and licensing distribution to ALL routes to market. The role also involves extensive cross-organization collaboration with internal collaborators such as Business Units, IT Architects, and Program Managers.

Your Impact

As a **Business Analyst** you will play a vital role in ensuring seamless operational execution and enabling business efficiency across our AI product space and licensing ecosystem. You will gather, review, and analyze business and industry data, transform insights into actionable solutions, and work across organizations to deliver critical releases and operational workflows.

Responsibilities include:

+ Document requirements, business processes, and acceptance criteria.

+ Lead and support small projects, including release announcements and operational activities.

+ Collaborate with internal stakeholders and 3rd-party vendors to ensure timely project delivery.

+ Analyze processes and find opportunities for optimization.

+ Use analytical skills to parse data and information to develop creative, rational solutions.

+ Define problems, determine causes, and identify, prioritize, and select alternatives for solutions.

+ Work with customers to compile needs, record discoveries, and create solutions.

+ Collaborate across multiple functions to enable licensing and provisioning success.

Minimum Qualifications

+ 3–5 years of experience in business analysis, operations, or project coordination.

+ **At least 2 years** of hands-on experience documenting functional and business requirements that were used to successfully deliver technology or operational projects.

+ **Proficient** in using Jira or a similar workflow/project management tool to track tasks, manage backlogs, and facilitate ceremonies for **at least 1 year** in an Agile or hybrid environment.

Preferred Qualifications

+ **Demonstrated experience** managing communications with **customer groups** and ensuring timely delivery of **multiple concurrent project deliverables** within agreed timelines.

+ Software licensing experience.

+ Vendor management experience.

+ Familiarity with AI products or technology environments.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.