• Care Manager

    Villa of Hope (Rochester, NY)


    Adult Health Homes Care Manager

     

    Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

     

    JOB TITLE: Care Manager

     

    DEPARTMENT: Adult Care Management

     

    SUPERVISOR: Program Manager

     

    POSITION GRADE: 80 [ Salary range: 19.50hr-33hr commensurate with education and experience]

    ESSENTIAL FUNCTIONS:

    + Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.

    + Maintains confidentiality and security for all client and staff related materials and/or records.

    + Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed.

    + Demonstrates, promotes and practices cultural competency towards clients through respect and understanding.

    + Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual adult and their family.

    + Consistently maintains positive relationships with clients/families and other service providers in the community.

    + Provides regular care management services to assigned caseload, which includes face to face visits per month based on expectations and need.

    + Maintains the required amount of billable services for each adult on their caseload.

    + Facilitates the development of a Care Team and carries out an individualized and strength-based Plan of Care.

    + Assists clients in managing and planning for safety needs and creating individualized safety/support plans.

    + Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions.

    + Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, physical, and housing/basic needs, etc.

    + Inform and educate clients and their families around a psychiatric diagnosis and its impact on home and community.

    + Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed.

    + Will complete assessments of all clients, including HARP if applicable. Assessments include a comprehensive view of the client’s strengths, challenges, skills, supports, etc.

    + Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards.

    + Ensures documentation is accurate and completed on time.

    + Participates in regular weekly supervision.

    + Remains current in the field, and supports best practice models within the program.

    + Participates in ongoing training and professional development provided by the agency.

    COMPTENCIES:

    Leading Self

     

    -Character and Courage (Integrity and Trust)

     

    Leading Others

     

    -Customer Focus

     

    Leading the Organization

     

    -Commitment to Diversity, Inclusion, Justice and Equity

    MINIMUM QUALIFICATIONS:

    A Bachelor’s of Arts or Science are preferred,

     

    Or An Associate’s Degree with 1 year relevant experience in the Human Service, Health Care, or Mental Health fields.

     

    A strong knowledge of Adult Mental Health preferred.

    SPECIAL SKILLS:

    Valid NYS driver’s license in good standing and has use of an automobile.

     

    Flexibility to meet with clients during evening hours if needed.

    PHYSICAL REQUIREMENTS:

    The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs.

     

    Ability to drive

     

    Ability to walk short distances

     

    Ability to use stairs

     

    Ability to leave a location quickly