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Position Summary:

Alamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. In the Customer Service II under direct supervision, is responsible for inputting customer parts and machine orders, assisting with parts planning and availability coordination, researching order information, answering phones, and assisting customers with order and general product questions for dealers representing Bush Hog, Dixie Chopper, and Rhino Ag brands.

The Customer Service Representative II / Parts Planner plays a vital role in supporting both customer satisfaction and operational efficiency within the company. This position is responsible for providing professional customer service, managing orders, coordinating parts availability, and maintaining accurate product information. The role includes forecasting parts demand, updating pricing, and maintaining supplier relationships to ensure consistent and efficient parts-flow. The individual in this position will work collaboratively across departments and locations, including both the Downtown and Selfield campuses to deliver timely, accurate, and dependable service to both internal and external customers.

Core Competencies for this position include:

+ Learning

+ People Relations

+ Communication

+ Position/Tech Knowledge

+ Results Driven

Essential Functions of the Job:

+ Demonstrate a strong commitment to safety by promoting safe work practices in all aspects of the job and during company meetings

+ Deliver prompt, professional, and courteous customer service by phone, email, and in person

+ Accurately process customer orders in compliance with all company programs, procedures, and policies

+ Utilize product knowledge to make appropriate part or product recommendations as needed

+ Perform all aspects of order entry, ensuring orders are entered accurately and in a timely manner

+ Research and resolve customer inquiries by collaborating with internal departments to ensure complete and accurate information

+ Provide current pricing, product availability, and lead-time information to customers as requested

+ Monitor and track customer shipments using UPS, motor freight, and other tracking systems to ensure timely delivery

+ Initiate and coordinate product returns, exchanges, or rerouting as required

+ Actively promote special programs, seasonal promotions, and sales initiatives to increase customer engagement and sales

+ Review and release orders on special-hold status once all required information or approvals are obtained

+ Analyze and manage back orders, assigning scheduled pick dates based on inventory availability

+ Manage the ordering, tracking, and availability of parts to support internal and external customers

+ Maintain effective communication and relationships with suppliers to ensure timely delivery of materials and products

+ Forecast parts demand based on sales trends, seasonal needs, and historical data to support production and customer requirements

+ Update and maintain accurate pricing information within the system to reflect current costs and supplier updates

+ Update and maintain parts images and related product information for the company website

+ Work between the Downtown Campus and Selfield Campus is needed to support departmental and company operations

+ Support continuous improvement by identifying process efficiencies and contributing to departmental goals

+ Perform other duties and responsibilities as assigned by the Supervisor

Knowledge, Skills and Abilities (KSA’s):

+ Great communication skills, both verbal and written, speak effectively to customers or employees of organization

+ Excellent computer data entry, retrieval and analysis skills

+ Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals

+ Able to reason and use good judgment

+ Able to organize and prioritize work, meet deadlines and work under pressure

+ Able to work overtime as needed, especially during peak business season

Education and Experience:

+ High school diploma or GED Certificate is required

+ 3+ years customer service experience or proficiency as Bush Hog Customer Service Representative.

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).