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Description

REMOTE!!

SHIFT:

The shifts for the phone CSRs will be:

Shift start time between 8am - 9:30, Mon - Fri, 38.5 hrs per week.

MUST HAVES:

A candidate that has strong customer service experience in a financial services industry is desired.

2-3+ years of customer service experience either over the phones or face to face

In lieu of CSR experience, they would also consider candidates with a Bachelor's degree

Type 7,000+ KPH

Bilingual nice to have

What does the ideal candidate look like? Friendly personality/team player. Able to provide exceptional customer service—call center experience strongly preferred. Able to meet strict attendance expectations and call metrics. Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry). Ability to multi-task, this is not strictly telephone work. Good with working on a computer and on the phones all day.

Scheduled lunch breaks.

RESPONSIBILITIES:

Symetra is looking to bring on a dynamic Remote Customer Service Representative. Duties include: providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a call center team environment.

Responsibilities:

• Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.

• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately.

• Remain fully compliant with operational standards. Meet or exceed call center operational metrics.

• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust.

• Anticipate customer needs and take action.

Skills

Customer service, Customer support, Call center, Medical Terminology, Member Service, Patient Service, Healthcare, Insurance, Claims, Billing

Additional Skills & Qualifications

High school diploma or college graduate.

12+ months of customer service experience.

Superior verbal and proficient writing skills.

Basic to moderate skills with Microsoft Office and other software applications.

Ability to multi-task and prioritize.

Have a high level of attention to detail.

Work under pressure.

Perform in a call center environment utilizing telephony-related production tools.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.