"Alerted.org

Description

******This opportunity is location and onsite specific in San Jose , California*

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires"

Overview

The TEKsystems Delivery Lead I is a critical role within the Global Services delivery organization and functions in the execution of day-to-day activities for one or more services engagements. A successful Delivery Lead I possesses skill sets for managing people, processes, and technology. The Delivery Lead I is responsible for managing lower service level engagement and project teams. The Delivery Lead I is responsible for conducting, analyzing and improving the process activities defined in the Capacity Management Life Cycle (CMLC).

Competencies

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy , and enthusiasm.

• Ensures Accountability: Holds self and others accountable to meet commitments.

• Manages Ambiguity: Operates effectively, even when things are not certain or the way forward is not clear.

• Plans & Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

Responsibilities

• Understands and manages customer requirements (deliverables) to ensure contract compliance and customer satisfaction.

• Performs issue management and facilitate issue resolution with proper notification to all affected parties

• Manages Delivery Reporting Tool (DRT) for assigned engagement(s)

• Maintains project artifacts on provided SharePoint site

• Ensures Global Delivery Portal (GDP) is updated on a weekly basis

• Consolidates project status and budget information across project(s) or portfolio of projects

• Consolidates and provides project reporting regarding resources, financials or as requested by client through Monthly or Quarterly Business Reviews

• Complies with all Human Resources (HR) policies and procedures

• Understands escalation protocol between consultants, client, sales team and Capacity Services Global Delivery Managers

• Manages consultant care tasks such as on-boarding, off-boarding, performance feedback, consistent communication, data tracking, metrics reporting, and knowledge sharing with the sales team for all project consultants

• Understands timekeeping processes and ensures consultants are entering their timesheets correctly and on time

• Completes other project-specific duties as necessary

• Completes the following internal training:

o TGS Capacity Foundations

o TGS Capacity CMLC

Qualifications

• Bachelor’s degree is required

• 3+ years proven experience in Talent Services or Information Technology industry

• General understanding of Information Technology industry and business acumen to allot for continual improvement throughout the delivery of services

• Intermediate to advanced experience with Microsoft Excel and PowerPoint

• Financial management and reporting experience

• General understanding of project management fundamentals

• Strong analysis and critical thinking skills

• Strong time management and organizational skills

• Demonstrated project data / risk analysis and correlation / mitigation skills

• Personnel management or supervisor level experience a plus

• Industry certifications such as CAPM, PMP, CSM or other project-based certifications a plus

• This role may require light travel

Skills

Project coordination, customer service skills, Agile methodology

Top Skills Details

Project coordination,customer service skills,Agile methodology

Additional Skills & Qualifications

• Directly managed IT projects for an end client preferably an external client

• Managed or had exposure to dealing with high level demanding stakeholders

• Managed or had exposure to dealing with Procurement departments

• Full understanding of risk/issue management and the ability to execute such sessions

• Ability to undertake process/situation improvement work including GAP analysis where appropriate

• Some experience in a professional services environment including knowledge of both resource and outcome based solutions

• Experienced in managing resource-based engagements with large numbers of people

• Full understanding of IT development lifecycle

Experience Level

Intermediate Leve

Pay and Benefits

The pay range for this position is $50000.00 - $90000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in San Jose,CA.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.