• UX, Service Designer

    TEKsystems (Atlanta, GA)


    Job Title: UX Service Designer

     

    Duration: 1-Year W2 Contract

     

    Hybrid: Downtown Atlanta, GA

    About the Role

    We’re seeking a Staff Service Designer to lead strategic design initiatives focused on enhancing the mid-market customer experience. This is a high-impact role requiring deep service design expertise, cross-functional collaboration, and the ability to influence sr leadership.

    Top Skills – Must Have

    + Service Design Expertise – Proven experience leading complex service design initiatives.

    + Cross-Functional Facilitation – Skilled in presenting and co-creating with diverse teams and leadership levels.

    + Design Tools – Proficiency in Miro, FigJam, or similar platforms.

    Responsibilities

    + Lead service design strategy for high-touch services including customer health monitoring, proactive guidance, and retention/renewal.

    + Synthesize research, stakeholder input, and data to craft future-state customer success journeys.

    + Develop service blueprints, ecosystem maps, and strategic frameworks to align cross-functional teams.

    + Partner with senior leadership to shape long-term roadmaps for Customer Success operations and technology.

    + Establish service design principles and playbooks for scalable, consistent experiences.

    Skills & Experience

    + 7+ years of service design experience, with a focus on strategic, large-scale challenges.

    + Expertise in Mid-Market segment design and customer success environments.

    + Strong understanding of CRM platforms; Salesforce experience is a major plus.

    + Systems thinker with the ability to connect customer experience, business processes, and technology.

    + Exceptional storytelling and leadership skills to drive alignment and inspire action.

    Education

    + Bachelor’s or Master’s degree in Design, HCI, Business, Engineering, or related field (or equivalent experience).

    Project Focus

    + Design onboarding and experience journeys for mid-market QuickBooks customers.

    + Balance design craft with facilitation and co-creation across global teams.

    + Create visual artifacts (blueprints, journey maps, prototypes) using FigJam, Miro, or Mural.

    + Collaborate with senior leaders and stakeholders across product, engineering, and operations.

    Experience

    Expert Level

    Pay and Benefits

    The pay range for this position is $55.00 - $65.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Atlanta,GA.

     

    Application Deadline

     

    This position is anticipated to close on Oct 28, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.