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Position Overview

A growing IT team is seeking a skilled and customer-focused Desktop Support Technician to provide high-quality technical support and collaborate across multiple departments. This role is ideal for someone who enjoys hands-on troubleshooting, values teamwork, and is comfortable working in a dynamic environment.

Primary Responsibilities

+ Tier 2 Support: Handle escalated technical issues from the Tier 1 Helpdesk team, ensuring timely and effective resolution.

+ User Lifecycle Management: Support onboarding and offboarding processes, including account setup and deactivation using Active Directory.

+ White Glove Support: Deliver in-person, high-touch support for staff and executives, addressing hardware and software issues with professionalism.

+ Remote Ticket Resolution: Resolve support tickets remotely when applicable, maintaining service quality and responsiveness.

+ Hardware Maintenance: Troubleshoot and maintain desktops, laptops, printers, and other peripherals.

+ Cross-Team Collaboration: Work closely with the Network Operations Center (NOC) and User Administration Team to ensure seamless IT operations.

+ Travel Requirements: Occasional travel to the Madison office (1–2 times per month). Mileage is reimbursed, but drive time is not compensated.

Required Skills & Qualifications

+ Experience with Azure Virtual Desktop (AVD)

+ Familiarity with telephony systems

+ Basic to intermediate PowerShell scripting for automation

+ Proficiency in imaging systems and deployment tools

+ Strong understanding of hardware diagnostics and repair

+ Printer setup and troubleshooting experience

+ Excellent communication and interpersonal skills

+ Ability to work independently and manage multiple priorities

Work Environment

+ Onsite Presence: Full-time onsite presence required (5 days/week) in West Bend, WI.

+ Travel: Occasional travel to Madison office; mileage reimbursed.

+ Team Culture: Collaborative, supportive, and focused on continuous improvement and service excellence.

Pay and Benefits

The pay range for this position is $24.90 - $24.90/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Bend,WI.

Application Deadline

This position is anticipated to close on Oct 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.