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Position Title: Desktop Support Technician

Duration: Long-term contract

Experience Level: Intermediate

Overview:

We are seeking a Desktop Support Technician to join a collaborative IT team on a long-term contract. This role involves providing Tier 2 support by handling escalations from the helpdesk, assisting with onboarding and offboarding processes, and working closely with teams such as Network Operations and User Administration.

Key Responsibilities:

+ Respond to escalated helpdesk tickets and provide white-glove support to end users

+ Assist with user onboarding/offboarding, including account setup and deactivation using Active Directory

+ Perform hardware support tasks including imaging, troubleshooting, and printer maintenance

+ Collaborate with cross-functional teams including NOC and user administration

+ Provide remote and onsite support for technical issues

+ Maintain and support desktop environments, applications, and peripheral devices

Required Skills:

+ Desktop support experience (Windows 10/11)

+ Strong troubleshooting and customer service skills

+ Proficiency with Active Directory and Office 365

+ Experience with ServiceNow or similar ticketing systems

+ Imaging and hardware support

Preferred Skills:

+ Azure Virtual Desktop experience

+ Telephony support

+ Powershell scripting and automation

+ Printer and peripheral device support

Pay and Benefits

The pay range for this position is $24.90 - $24.90/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Bend,WI.

Application Deadline

This position is anticipated to close on Oct 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.