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The Lemuel Shattuck Hospital, under the Massachusetts Department of Public Health (DPH), is seeking a Human Service Coordinator I to provide all inpatient DPH medical inpatient units with a variety of casework services to address psychosocial functioning. Through direct contact, the Human Services Coordinator I determines status, eligibility and applies for entitlements, along with tracking the application process. Additionally, s/he provides information, education and referral along with acting as a liaison with various public and private agencies and community resources required for patient care. /*_Hours:_*/Monday-Friday 8:30-5PM, Weekends Off // */*_Duties and Responsibilities (these duties are a general summary and not all inclusive):_**__*/* * /Identify patient benefit needs and determine insurance status upon admission./ * /Maintain a current database of insurance coverage for all DPH community inpatient units./ * /Assess eligibility for benefits through review of records, documentation, and interviews with patients and families./ * /Assist patients and families in applying for entitlements such as health insurance and Social Security./ * /Advocate for patients with state agencies to facilitate benefit approvals; conduct and attend appeal hearings as needed./ * /Schedule and monitor patient disability tele-claim appointments and complete redeterminations to ensure continued eligibility./ * /Coordinate and track all entitlement applications across DPH inpatient units./ * /Compile monthly statistics and daily admission tracking for departmental reporting./ * /Make referrals to appropriate service providers within and outside the hospital system./ * /Access the Meditech System daily to monitor census, document activities, and gather materials for entitlement applications./ * /Enter clear, concise, and accurate notes into medical records to reflect psychosocial interventions and patient contacts./ * /Serve as a Notary Public for the hospital as needed./ * /Participate in interdisciplinary finance meetings regarding patients’ MassHealth status./ * /Respond to inquiries related to entitlements and billing; maintain liaison with hospital departments./ * /Provide education, benefit information, assistance, and in-service training to agency personnel./ * /Report changes in MassHealth and SSA policies or regulations to the Social Work Department./ * /Identify and collect relevant resources for the Social Work Department./ * /Perform ad-hoc social services tasks and other duties as assigned by the supervisor./ // */*_Required Qualifications:_**__*/* * /Understanding of developmental disorders, developmental disabilities, and mental health conditions/ * /Familiarity with community resources and service systems/ * /Working knowledge of billing systems and processes/ * /Basic clinical skills and foundational understanding of human behavior, social work, healthcare, and legal frameworks/ * /Proficiency in medical terminology/ * /Competence in basic computer applications, including word processing and email/ * /Strong verbal and written communication skills/ * /Ability to negotiate, mediate, and de-escalate conflict effectively/ * /Capacity to think quickly and exercise sound independent judgment/ * /Professional demeanor and ability to represent the department with integrity and respect/ */*__*/* /*_Preferred Qualifications:_*/ * Familiarity with departmental and hospital policies, procedures, and regulations—including those related to safety, infection control, and emergency protocols—and their impact on staff and patient care * Awareness of critical job elements and regulatory requirements through ongoing in-service training, including discharge planning, entitlement processes, and health care proxy procedures * Ability to promote staff engagement in continuing education programs for licensure and professional development, and to identify alternative learning opportunities tailored to the evolving needs of patients and staff /*_About the Lemuel Shattuck Hospital:_*/ Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity. Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients. The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness. /*_Learn more about:_ */what it’s like to work as a DPH nurse /*_Learn more about Shattuck Hospital:_*/https://www.mass.gov/locations/lemuel-shattuck-hospital /*_Relocation information_:*/https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building /*_Pre-Hire Process:_*/ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website, http://www.mass.gov If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4 *First consideration will be given to those applicants that apply within the first 14 days.* * * Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range *_Comprehensive Benefits_* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? _Explore our Employee Benefits and Rewards!_ Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Community and Social Services* **Organization:** **Department of Public Health* **Title:** *Human Services Coordinator I * **Location:** *Massachusetts-Boston-170 Morton Street* **Requisition ID:** *250006OD*