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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Compute Infrastructure, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

+ Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

+ Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

+ Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

+ Works with engineering and product to develop comprehensive project plans, incorporating technical requirements, resource allocation, budget estimation and milestone development for on-time delivery of technology solutions

+ Develops and reports performance metrics and KPIs to monitor and report on the progress of workstreams

+ Champions the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

+ Develops communication materials for senior management that provide transparency on progress, problems, and risks

+ Leads and tracks day-to-day execution of the mentioned initiatives; uses data driven analytics to bring improvements and optimizations

+ Provides early warning on potential roadblocks, propose solutions, identify interdependencies

+ Works with risk and audit team to ensure anytime audit readiness; develops mitigation plans as necessary

+ Drives vendor engagements with companies like Hashicorp, Solo and other's to address interdependencies and escalate issues, if required

Required qualifications, capabilities, and skills

+ 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

+ Demonstrated ability to execute operational management and change readiness activities

+ Strong understanding of delivery and a proven track record of implementing continuous improvement processes

+ Experience in product or platform-wide release management, in addition to deployment processes and strategies

+ Proven track record of successfully leading large, complex programs involving systems, processes, and organizational changes

+ Expertise in KPI and metrics reporting, SDLC, project management tools, Gantt charts etc.

+ Strong communication skills (both oral and written) and strong interpersonal and influencing skills

+ Proven entrepreneurial drive to identify opportunities for impact and influence others to act

+ Demonstrated ability to operate as an individual contributor coordinating work across matrixed teams

+ Ability to structure and scope complex problems and apply a range of analytical and qualitative tools to develop solutions

+ Significant experience with PowerPoint for executive-level documents, meetings, and presentations aligning senior stakeholders on regulatory messages and Excel-based models for analysis and planning

Preferred qualifications, capabilities, and skills

+ Proficient knowledge of the product development life cycle, design, and data analytics

+ Advanced knowledge of project and program management methodologies, tools (e.g., Pi, JIRA, Confluence), and techniques

+ Experience with Excel and PowerPoint. Exposure to new gen tools like Chat GPT will be an added advantage

+ Experience in managing application remediation or application migrations

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans