"Alerted.org

DESCRIPTION:

Duties: Drive the development of new research studies based on business strategy and knowledge gaps. Drive product discovery planning with design and product partners. Create presentations that connect customer needs and abilities with business goals. Coach junior researchers in shaping studies and findings to realize greater impacts. Lead cross-functional design thinking exercises using research findings as a starting point. Identify UX metrics for tracking. Prepare and teach introductory trainings on experience research for other user experience practitioners. Develop stakeholder relationships and scope changes throughout research studies. Present findings to team members and stakeholders from multi-disciplinary backgrounds.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Human Computer Interaction, Behavioral Science, User Experience, Information Architecture or related field of study plus 3 years of experience in the job offered or as User Experience (UX) Researcher, or related occupation. The employer will alternatively accept a Bachelor's Degree in Human Computer Interaction, Behavioral Science, User Experience, Information Architecture or related field of study plus 5 years of experience in the job offered or as User Experience (UX) Researcher, or related occupation.

Skills Required: This position requires three (3) years of experience with the following: Planning and executing moderated and unmoderated remote studies conducting Usability Testing; Defining the research agenda and scope within product strategy and business needs; Planning and conducting research using methodologies including concept testing, semi-structure interviews, co-designs, surveys, and contextual inquiries; Creating and conducting user testing using UserZoom and UserTesting; Facilitating working sessions and collaborating using Miro, and FigJam; Collaborating with designers and project managers and documenting project status and progress using Confluence; Tracking project work using Jira; Preparing concept mockups and conducting tests of user interface designs using design tools including Sketch and Adobe XD; Developing visual models illustrating customer needs, including current and future state experiences, risk, strategic opportunities, user behaviors, user flows, and business impacts using Miro, Figma, and FigJam; Planning and executing longitudinal diary studies on platforms including Recollective and DSCOUT.

Job Location: 1111 Polaris Pkwy, Columbus, OH 43240. This position requires up to 30% domestic travel to client sites.

Full-Time.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans