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Job Description

About the Team

Stores are where Nordstrom’s brand comes to life - through service, experience, and product. The Selling Empowerment team equips store teams with intuitive, data-driven tools that help them understand performance, personalize customer engagement, and own their business. From Store Reporting to Personal Book, our goal is to empower employees with insights and capabilities that elevate the in-store experience.

As a Product Manager 2 on this team, you’ll play a critical role in shaping tools that drive selling behaviors and store performance. You’ll partner with engineering, design, analytics, and business stakeholders to deliver solutions that are simple, scalable, and impactful for our store teams as they help customers look good and feel their best.

A Day in the Life

Define and Deliver Value

+ Develop and maintain product roadmaps for Selling Empowerment tools, prioritizing features based on user needs, business objectives, data insights, and competitive analysis.

+ Translate business goals into clear product requirements, including user stories, process flows, and wireframes.

+ Partner with engineering and design to ensure solutions are intuitive, integrated, and aligned with Nordstrom’s store strategy.

Drive Outcomes

+ Define and monitor success metrics, including OKRs and KPIs, to measure product impact and inform iteration.

+ Use data and user feedback to continuously improve usability and performance.

+ Support go-to-market activities, including UAT, communication plans, and change management.

Collaborate and Influence

+ Build strong relationships with your peers, selling leaders, and cross-functional partners.

+ Communicate effectively across all levels, from executives to in-store users, through clear storytelling and grounded optimism.

+ Facilitate alignment on priorities and expectations across business and technical teams.

+ Remain flexible and able to pivot based on new learnings, emerging opportunities, and evolving retail landscape.

Ensure Operational Excellence

+ Triage and resolve product issues/outages in partnership with engineering, ensuring system health and reliability.

+ Maintain a backlog of enhancements and technical debt, balancing short-term needs with long-term strategy.

You Own This If You Have

+ Experience: 3+ years of product management or equivalent experience, ideally in retail, e-commerce, or technology.

+ Customer Focus: Passion for creating tools that empower frontline employees and improve customer experience.

+ Analytical Skills: Ability to define, measure, and analyze processes to identify opportunities for improvement.

+ Technical Acumen: Familiarity with Agile methodologies, software development principles, and testing frameworks.

+ Collaboration Skills: Proven ability to work cross-functionally with engineering, design, analytics, and business teams.

+ Communication Skills: Strong written and verbal communication skills, with experience presenting to diverse audiences in a matrixed organization.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!