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Job Description

As a Program Manager 1, you are an essential member of our Technology team, managing programs that drive organizational excellence and employee engagement. Your collaboration with internal stakeholders is crucial to the management and advancement of numerous business initiatives, with a strong focus on communications, employee engagement, and operational efficiency.

We are seeking a highly communicative Program Manager who excels at executing a diverse portfolio of work aimed at enhancing employee experience, streamlining communication channels, and supporting technology team operations. The ideal candidate is resourceful, excels in problem-solving, and adeptly navigates project challenges with grace and determination. A growth mindset and a passion for continuous improvement, openness to new approaches, and creative thinking is essential.

Key Responsibilities:

Employee Engagement & Communications:

+ Plan, coordinate, and execute employee engagement initiatives and events to minimize conflicts and confusion.

+ Organize and facilitate large monthly employee meetings as well as recognition meetings

+ Create and distribute engaging employee communications

+ Proactively communicate progress updates to cross-functional teams on program timelines

+ Partner with HR and leadership to enhance employee experience programs

Content Management & Documentation:

+ Design, develop, and maintain SharePoint sites for various technology initiatives

+ Clean up, organize, and optimize Confluence pages for improved usability and navigation

+ Create and maintain collaboration sites including Teams channels, spreadsheets, diagrams, and process maps

+ Maintain comprehensive project documentation and knowledge repositories

+ Partner with leaders and team to develop Technology Communications materials and content

+ Stay current with platform updates and continuously learn new features to improve efficiency

Project Management:

+ Craft detailed project scope documents to accurately outline and define project boundaries

+ Collaborate with colleagues across technology, product management, HR, and finance to track project milestones

+ Monitor ongoing projects and propose enhancements to operational processes

+ Handle ad-hoc leadership requests and special initiatives with quick turnaround times

+ Effectively navigate decision-making processes within various organizational groups

+ Communicate risks, document changes, and provide frequent status summaries to all stakeholders

Event Coordination:

+ Organize scheduling for significant team events in conjunction with administrative support

+ Coordinate logistics for technology team meetings, workshops, and recognition events

+ Support leadership in planning and executing strategic initiatives

Required Qualifications

+ 1-3 years of experience in Project or Program Management, preferably in a technology-driven environment.

+ Bachelor's degree in Communications, Business Administration, Computer Science, or related field preferred.

+ Entry to mid-level professional with demonstrated growth potential.

+ Proficiency with MS Office suite, SharePoint, Confluence, and Teams.

+ Experience with data visualization tools and content management systems.

+ Basic understanding of project management methodologies and tools.

+ Eagerness to learn and adapt to new communication platforms and emerging technologies.

Core Competencies:

+ Exceptional communication skills - outstanding written and verbal abilities with growth potential in presentation skills.

+ Proven ability to prioritize tasks and manage time effectively.

+ Open-minded and adaptable - embraces new ideas, technologies, and processes with enthusiasm and flexibility.

+ Self-directed learner - takes initiative to acquire new skills and knowledge independently, staying current with industry trends and best practices.

+ Customer-focused approach with passion for technology and employee engagement.

+ Ability to work independently with guidance and as part of a collaborative team.

+ Competence in managing multiple tasks.

+ Strong organizational skills with meticulous attention to detail.

+ Analytical mindset with eagerness to develop problem-solving and decision-making abilities.

+ Interest in employee engagement or internal communications.

Preferred Qualifications:

+ Internship or project experience in technology environments with demonstrated ability to learn quickly.

+ Experience with employee engagement initiatives or internal communications.

+ Familiarity with Agile/Scrum methodologies.

+ Basic understanding of web technologies and digital communication platforms.

+ Track record of successfully adapting to new tools and processes.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$104,500.00 - $162,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_15\_Full\_Time\_ES-US.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!