• Director of Workforce Solutions

    Amergis (Columbia, MD)


    Salary: $125000-$140000 / Year

     

    Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

     

    The Director of Workforce Solutions is responsible for forming strategic relationships between our customers, product development, and implementation teams. The Director of Workforce Solutions will drive feature development and adoption, enhance customer satisfaction, and shape the future of our MatterWorx Vendor Management System (VMS) platform. The Director of Workforce Solutions role, demands a blend of product expertise, customer-facing finesse, and operational leadership. The ideal candidate will have extensive experience in the VMS/MSP SaaS industry, starting new business lines, and a proven track record of driving operational excellence.

    Essential Duties and Responsibilities:

    Product & Feature Strategy

     

    + Gathers, analyzes, and documents detailed requirements for new features and enhancements across the VMS platform

    + Maintains and refines a prioritized product backlog in collaboration with Product and Engineering teams

    + Leads grooming sessions to ensure clarity, feasibility, and alignment with business goals

     

    Customer Engagement & Success

     

    + Supports customer implementations by translating business needs into platform configurations and workflows

    + Leads quarterly business reviews (QBRs) with key clients to assess performance, identifies opportunities, and strengthens partnerships

    + Conducts system demonstrations for prospective and existing clients to showcase platform capabilities

     

    Adoption & Enablement

     

    + Drives internal and external adoption of platform features and functions through training, documentation, and strategic communication

    + Collaborates cross-functionally with Sales, Marketing, and Customer Success to promote feature utilization and value realization

    + Serves and supports the MSP Team in business development and VMS subject matter expertise

    Minimum Requirements:

    + Bachelor's degree in Business Administration, Computer Science, Information Systems, Operations Management, or a related field. MBA or other advanced degree preferred

    + 7+ years of experience in workforce solutions, staffing technology, or vendor management systems as well as 5+ years of management experience

    + Deep understanding of contingent labor workflows in healthcare and education settings as well as SaaS platforms and technologies. Understanding of cloud computing, software development and IT infrastructure

    + Proven success in leading product initiatives and customer-facing engagements

    + Strong leadership and management skills, customer focus, analytical and problem solving, communication, and presentation skills and a proven ability to drive operational excellence; proficiency in the English language is required

    + Experience with Agile methodologies and backlog management tools

    At Amergis Healthcare Staffing, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

    Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

     

    *Benefit eligibility is dependent on employment status.

     

    Amergis Healthcare Staffing is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

     

    This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

     

    Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

     

    "Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"