• Sr IT Customer Support Spc.

    Honeywell (Charlotte, NC)


    _Sr IT Customer Support Spc for Honeywell International, Inc. (Charlotte, NC)_

    _RESPONSIBILITIES:_

    + Work with Executive Assistants and IT Service Desk to drive an innovative support plan and technology roadmap for Executive’s technology needs, including travel and other offsite engagements.

    + Work closely with Core IT, Applications, Networking, and Information Security Service Owners and Subject Matter Experts, to ensure enterprise solutions will enable Executive productivity.

    + Determine and communicate Root Cause Corrective Analysis plans in an immediate and efficient way.

    + Develop and maintain documentation such as training materials and Standard Operating Procedures (SOPs). Support MS Office 365 support knowledge, including Outlook and MS Teams. Manage Mobile device management (MDM), including enrollments, iOS upgrades, applications support, and general troubleshooting skills.

    + Support Printer Management including standard break/fix of hardware, software, and networking issues.

    + Enable Webinars for Diamond Executive population, by providing them with “white-glove” support before, during and after each of their Town Halls.

    + Establish stellar trust and maintain a high level of confidentiality for all Executive’s operations activities/tasks.

    + Communicate effectively/consistently and develop respectable working relationships with other coworkers, Service Owners, and Executive Staff overall.

    _YOU MUST HAVE:_

    + Qualified applicants must have a Bachelor’s* degree or foreign equivalent in Information Technology, Computer Science, or a related field, and 5 years experience providing IT support in a corporate environment.

    + Must have 3 years of experience with the following: experience with Windows 10/11Support with Hardware break/fix experience; experience with Apple Mobile Devices (iPad/iPhone/AppleTV/iOS/LTE); experience with MS Office Products (special focus on Office365 / Teams / Outlook / Exchange).

    + Must have 2 years of experience with the following: experience with Audio/Visual Support; experience providing technical support to Senior Executives; Project Management experience; and Vendor Management, Negotiation Skills, General Management experience.

    + Up to 5% domestic and international travel required.

    + Telecommuting permitted up to 2 day per week.

    + *Employer will accept 2 years of experience in lieu of a Bachelor’s degree.

    _ADDITIONAL INFORMATION:_

    + Job Site: Charlotte, NC

    + 40 hours/week

    + Eligible for Employee Referral Program: $1500

    + If offered employment must have legal right to work in U.S. EOE.

     

    Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

     

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.