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Family Services Worker II - CPS (AHT)

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Family Services Worker II - CPS (AHT)

Salary

$50,624.00 - $82,557.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

10909

Department

Human Services

Opening Date

10/15/2025

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Worker II to provide assessments and to develop and implement service plans for vulnerable children and families. The Family Services Worker II will conduct home visits, maintain case records, and prepare written reports. The incumbent will be responsible for responding to crisis situations and connecting families to community resources.

Departmental Hiring Salary Range: $50,624- $58,217

(Please note: This position offers a 10% pay differential)

Essential Functions

Essential functions include but are not limited to:

+ Provides assessment of family needs, developing and implementing service plans to address the needs of vulnerable children and families.

+ Performs related duties by conducting home visits, assessing strengths, needs, risk and safety.

+ Maintains case records, preparing written reports, attending and coordinating service and related meetings.

+ Responds to crisis situations for children and families to address safety, permanency, and well-being.

+ Connects families to community resources necessary to address their needs. Assists families with accessing mainstream benefits (i.e. SNAP, TANF Medicaid and Public Housing).

+ Assists families with housing stability supports and services.

+ Participates in Family Partnership Meetings.

+ Authorizes payments as needed.

+ Performs related duties as assigned.

Education/Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Two (2) years experience in social services.

The ideal candidate will possess:

+ Excellent verbal and written communication skills.

+ Organization and time management skills.

+ Family engagement experience.

+ Case management experience.

Additional Information & Requirements

+ Valid Driver's License.

Work Hours: 4:00 PM - 12:00 AM; Monday - Friday and on holidays.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Do you possess a Bachelor's degree in social work, human services or a related field?

+ Yes

+ No

06

How many years of social services experience do you possess?

+ No experience

+ Less than 2 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 6 or more years

07

Please describe your approach to crisis intervention and case management.

08

In your own words, describe a family centered approach to social work in public child welfare settings.

09

Do you have case management experience?

+ Yes

+ No

10

Do you have experience developing services plans?

+ Yes

+ No

11

If you answered "Yes" to the previous question, then describe your experience developing services plans. If you answered "No" then type "NA".

12

Please identify three social work principals and how the principals guide your interaction with clients.

13

Do you have a valid driver's license?

+ Yes

+ No

14

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

15

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

16

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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