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Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements. This role is not eligible for relocation assistance.

The base pay for this position is $64,000 - $70,500 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

About the Role & Team

As a Creative Operations Associate, you’ll play a key role in streamlining the creative workflow for the Retail Signage Production Team. You’ll partner with cross-functional teams including Visual Presentation, Brand Creative, Creative Operations, Marketing and Store Operations partners to manage print production projects that drive efficiency, elevate quality, and reinforce our brand’s value.

Your focus will be on optimizing how we work: interacting with our external print vendors, juggling tight timelines, balancing budgets, and coordinating with field employees on delivery and installation. You'll oversee end-to-end project delivery while contributing to long-term planning and process evolution.

The Creative Operations team is the engine behind the Wayfair Creative Group, ensuring every step, from intake to final delivery, runs smoothly. Our diverse team of project managers, producers, analysts, and QA experts supports a culture of operational excellence, creativity, and innovation. We operate on a monthly planning cycle using Agile-lite methodologies and Airtable.

What You’ll Do

+ Facilitate excellent print production management as it relates to: time, cost and communication, ensuring vendor output matches Wayfair’s quality and service expectations

+ Manage multiple high-priority projects from kickoff through final delivery

+ Create and maintain timelines, track progress with external partners, QA production files, and share status updates with the internal cross function partners

+ Identify opportunities to improve workflows using data and cross-functional feedback

+ Partner with key cross-functional teams to streamline processes and ensure timely, on-brief execution

+ Support a culture of learning through retrospectives and knowledge sharing

Qualifications

+ 1+ years of experience in project management, creative operations, print production, or related fields

+ Bachelor's degree or equivalent professional experience

+ Strong written, visual, and verbal communication skills across teams and levels

+ Proven ability to collaborate, take initiative, and drive results

+ A problem-solving mindset with adaptability in a fast-paced, evolving environment as Wayfair’s Physical Retail organization and fleet scales

+ Balanced understanding of both creative and business perspectives

+ Excellent prioritization and decision-making skills when navigating multiple completing priorities simultaneously

+ A team-oriented attitude, with a proactive and forward-thinking approach

+ Exposure to print production and Adobe Suite, is a plus

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].