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Veterans Service Officer

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Veterans Service Officer

Salary

$68,494.40 - $93,433.60 Annually

Location

Stillwater, MN

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

25-00148

Department

Community Services Dept

Division

Veterans Services

Opening Date

10/15/2025

Closing Date

10/26/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The County Veteran Service Officer serves as a liaison between Community Services, all county departments, Department of Veteran’s Affairs, and other stakeholders to coordinate service processes relating to eligibility and non-eligibility-based services that promote and achieve program outcomes for veterans. Staff are required to have an advanced level of technical knowledge of multiple federal, state and county programs, departmental processes, and automated caseload administration. Ability to work remotely and/or in any of the county's service centers, depending on the needs of the team.

DESIRABLE EXPERIENCE:

+ Obtain, review, and submit all necessary forms and documentation in connection with claims and applications for benefits provided by the Veterans Administration, Minnesota Department of Veterans Affairs, other state and county benefit programs and local community partners serving veterans, their survivors and dependents.

+ Interpret and explain complex rules and regulations of veteran services programs, providing information to county staff and direct support and guidance to veterans to ensure appropriate and complete referrals to services.

+ Serve as liaison between all county departments, the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, non-profit agencies and providers as it relates to ensuring priority of services and other rights for veterans and their family members.

+ Prepare case records/outcomes, correspondence, and other documentation using various computer applications.

+ Maintain accreditation for the National Association of County Veterans Service Officers and Minnesota Association of County Veterans Service Officers; attend required annual training.

+ Perform a variety of community relations and outreach services in the County.

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: 8:00 am - 4:30 pm Monday - Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $68,494.40 - $93,433.60 Annually

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster

JOB SUMMARY

The Assistant County Veteran Service Officer serves as a liaison between Community Services, all county departments, Department of Veteran’s Affairs, and other stakeholders to coordinate service processes relating to eligibility and non-eligibility-based services that promote and achieve program outcomes for veterans. Staff are required to have an advanced level of technical knowledge of multiple federal, state and county programs, departmental processes, and automated caseload administration.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS:

• Bachelor's degree AND 2 years related experience preferably in the public sector; OR associate's degree AND 4 years of related experience preferably in the public sector; OR equivalent combination of education and experience

• Must be a veteran (a citizen of the United States or a resident alien who has separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty) as determined in Minnesota State Statute 197.447

• Ability to complete the federal and state training required to become accredited as a Veteran Service Officer

• Ability to obtain a required security clearance with the Veterans Administration to gain access to the Veterans Benefits Management System and other veterans benefit systems accessed by PIV card

• Must be a resident of the State of Minnesota, as determined in Minnesota State Statute 197.601

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined2025.pdf) outline essential business and professional traits necessary to perform this job.

+ Promote a diverse, culturally competent, and respectful workplace;

+ Demonstrates ability to interpret federal, state and county laws, regulations and policies in advising veterans and their survivors concerning entitlements, benefits and other related issues

+ Demonstrates ability to explain complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds;

+ Demonstrates ability to conduct interviews with veterans and their survivors who may be eligible for compensation, pension, or dependency benefits;

+ Demonstrates ability to compile and analyze information, evaluate complex case situations, and analyze and interpret written, numerical and verbal data from various sources;

+ Demonstrates knowledge of standards of evidence, legal and medical terminology, and claims adjudication process;

+ Demonstrates ability to present facts and appropriate evidence in an objective and professional manner to ensure successful claims adjudication;

+ Demonstrates ability to establish and maintain effective working relationships with staff working in Washington County departments, the Veterans Administration, Minnesota Department of Veteran's Affairs and community partners serving veterans and community social service agencies;

+ Demonstrates ability to understand and effectively navigate, and utilize a variety of county, state and federal computer and web based systems;

+ Demonstrates ability to communicate effectively orally and in writing with clients of varied backgrounds and personalities, in various states of physical and emotional health, and with a wide range of needs and requests;

+ Demonstrates skill in ranking workload and achieving high priorities in a timely manner;

+ Demonstrates ability to work independently and initiate actions;

+ Demonstrates knowledge of Health Insurance Portability and Accountability Act Protection Privacy Act (HIPAA) and other pertinent privacy laws.

DUTIES & RESPONSIBILITIES

Provide oversight, guidance and coordination relating to access to veteran services and other community resources:

1. Promote and encourage referrals from staff and the general public, to improve service access

2. Interpret and explain complex rules and regulations of veteran services programs, providing information to county staff and direct support and guidance to veterans to ensure appropriate and complete referrals to services

3. Serve as liaison between all county departments, the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, non-profit agencies and providers as it relates to ensuring priority of services and other rights for veterans and their family members

4. Obtain, review, and submit all necessary forms and documentation in connection with claims and applications for benefits provided by the Veterans Administration, Minnesota Department of Veterans Affairs, other state and county benefit programs and local community partners serving veterans, their survivors and dependents

5. Prepare case records/outcomes, correspondence, and other documentation using various computer applications

6. Advise, assist, and advocate for clients to appeal denied claims; attend hearings as requested on behalf of veterans

7. Develop and implement procedures and recommend policies related to veterans. Track data on work completed / clients served. Prepare and submit reports as required to state and federal agencies

8. Assist homeless veterans in securing sober housing, HUD-VASH vouchers, and other benefits

9. Maintain accreditation for the National Association of County Veterans Service Officers and Minnesota Association of County Veterans Service Officers; attend required annual training

10. Draft and design communications such as web and social media content, letters, articles, newsletters, booklets, flyers, and brochures

11. Perform a variety of community relations and outreach services in the County

Perform other duties as assigned. ESSENTIAL FUNCTIONS: 1 through 11

WORK ENVIRONMENT

Work is sedentary in nature performed within the Government Center or satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, calculator, telephone, copy/fax machine and others. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

Do you have a completed Bachelor's degree AND 2 years related experience preferably in the public sector; OR associate's degree AND 4 years of related experience preferably in the public sector; OR equivalent combination of education and experience?

+ Yes

+ No

02

Are you a veteran (a citizen of the United States or a resident alien who has separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty) as determined in Minnesota State Statute 197.447? Please also attach a copy of your DD214 to the application.

+ Yes

+ No

03

Do you have the ability to obtain a required security clearance with the Veterans Administration to gain access to the Veterans Benefits Management System and other veterans benefit systems accessed by PIV card?

+ Yes

+ No

04

Are you a resident of the State of Minnesota, as determined in Minnesota State Statute 197.601?

+ Yes

+ No

05

Have you completed or have the ability to complete the federal and state training required to become accredited as a Veteran Service Officer?

+ Yes

+ No

06

Do you have experience obtaining, reviewing, and submiting all necessary forms and documentation in connection with claims and applications for benefits provided by the Veterans Administration, Minnesota Department of Veterans Affairs, other state and county benefit programs and local community partners serving veterans, their survivors and dependents?

+ Yes

+ No

07

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

08

Do you have experience interpreting and explaining complex rules and regulations of veteran services programs, providing information to county staff and direct support and guidance to veterans to ensure appropriate and complete referrals to services?

+ Yes

+ No

09

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

10

Do you have experience serving as liaison between all county departments, the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, non-profit agencies and providers as it relates to ensuring priority of services and other rights for veterans and their family members?

+ Yes

+ No

11

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

12

Do you have experience preparing case records/outcomes, correspondence, and other documentation using various computer applications?

+ Yes

+ No

13

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

14

Do you have experience performing a variety of community relations and outreach services?

+ Yes

+ No

15

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

https://www.washingtoncountymn.gov

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