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Job Description

We are seeking a highly organized and bilingual Business Analyst to oversee multifaceted initiatives, focusing on performance management, cost control, and operational efficiency. This role suits a detail-oriented professional with experience in business process outsourcing (BPO), customer service, or contact center operations. The successful candidate will be responsible for data integration, generating detailed reports, managing stakeholder relationships, and supporting various project functions, including invoice process monitoring and compliance tracking. This role will support in other capacities for commercial contracts and associated supports.

You will collaborate across departments to ensure seamless task execution, proactively manage risk, and uphold project standards. Strong communication skills in English and Korean are essential, as is the ability to travel for business needs if needed. The ideal candidate is analytical, adaptable, and thrives in dynamic, fast-paced environments, firmly committed to continuous improvement and excellence.

Job Responsibilities:

• Delegating tasks on the project to employees best positioned to complete them

• Generates ad hoc reports and regular datasets/report information for end-users and any ad hoc reports using system tools, database/data warehouse queries, and scripts

• The analyst integrates data from multiple sources to produce requested data/reports

• Programs and maintains report forms and formats, information dashboards, data generators, canned reports, and other end-user information portals or resources

• May create specifications for reports based on business requests

• Understands concepts/standards, regulations, strategies, and operating standards

• Makes decisions regarding own work approach/priorities, and follows direction

• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation

• Identifying and managing potential risks and liabilities of multiple projects

• Performing quality control on the project throughout development to maintain the standards expected

• Responsible for managing relationships, including developing new relationships, managing day-to-day interactions, and handling or directing escalations

• Ensure that the relationships are well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency

• Responsible for managing performance and compliance; must be able to offer solutions to improve performance

• Responsible for escalating issues to the appropriate department or department head

• Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support

• Execution of operating invoice process monitoring, managing various cost reports & Ad hoc requests regarding cost status, checking the efficiency of the Special group of Contact Center, and implementing POC for VERS, BQMS, NDA, and legal contract

• Create cost simulations for different projects for business needs

• Commercial contracts planning and coordination

• Perform other related duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bilingual in English and Korean

• Bachelor’s degree required, preferably in Business, Finance, or a related field

• Proven experience in program or project management, with a strong focus on cost control and invoice processing

• Background in business process outsourcing (BPO), customer service, or contact center operations is highly desirable · Exceptional verbal and written communication skills, with the ability to foster strong working relationships across teams

• Strong attention to detail and follow-through, with the ability to manage and prioritize multiple projects effectively

• Highly organized, results-driven, and focused on execution, problem-solving, and continuous process improvement

• Thrives in fast-paced environments and adapts well to shifting priorities

• Demonstrates a strong sense of urgency and effective time management

• Self-motivated, disciplined, and possesses a sharp analytical mindset

• Willingness and ability to travel as required

• Maintains strict confidentiality and handles sensitive information with discretion

• Flexible and resilient, capable of working under pressure in dynamic and complex settings

• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint