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Job Description

The Flooring Solutions Technician 2 will coordinate with the leadership team to provide an exemplary level of service to our customers, demonstrate skills and performance in the use, operation, set up and repair of all company equipment. This position requires the individual to demonstrate a level of professionalism through positive communication and appearance that will be respected by other service personnel. The Technician 2 cleans equipment, performs preventive maintenance, and makes the needed repairs on equipment within the area of responsibility, and in the safest and most effective way possible to avoid downtime.

Key Responsibilities

Performs check-ins when equipment is returned to the shop

Assists with loading and unloading of equipment as needed

Cleans, pressure washes, and preps equipment for repairs and details equipment for rent-ready status

Perform full-service maintenance on all equipment, diagnoses, and repairs most mechanical problems

Keeps track of rental equipment (inventory) and coordinates deliveries, pick-ups and service calls with customers

Cleans, repairs, orders, and installs all necessary parts to ensure the standards are met

Sources and manages the inventory of parts and supplies

Completes and maintains equipment service records including damage repair, preventative maintenance, and warranty processing

Ensure decals are replaced and equipment is cleaned, then detailed

Operates company vehicle safely and maintains a valid driver’s license and excellent driving record free from points

Keeps records and maintains company vehicle, including washing, oil changes and general safety inspection; any defect or variation from normal performance should be reported to the supervisor

Maintains and tracks company tools and supplies; (broken tools should be brought to supervisor for replacement)

Oversees and maintains wash bay and wash bay area to ensure proper maintenance, preventative maintenance, and a safe, clean work environment

Communicates professionally with customers, managers, and sales engineers to schedule deliveries, pick-ups and service calls

Completes appropriate paperwork for deliveries, pick-ups and service calls

Directs customers to sign appropriate paperwork; keeps track of serial numbers

Delivers and installs rented equipment; trains authorized operator (and/or customer) on safe use of equipment

Implements proper and safe procedures

Works with managers and rental specialists to maintain accurate records and tracking of in-stock and rented equipment

Is on call for emergency service and is available on a rotating schedule for emergency service response calls on weekends and evenings

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

High school diploma or GED required

Ability to work independently and be flexible regarding work assignments

Must possess a high degree of safety awareness

Forklift experience Prior floor care equipment experience

Some trade school or equivalent training