• Patient Access Team Lead

    Insight Global (Los Angeles, CA)


    Job Description

    An employer is looking for a Patient Access Team Lead in the Los Angeles, CA area. This role will be focused more on Access and Strategy across the health system. This individual will be assisting with streamlining workflow processes of different service lines throughout the health system, designing decision trees, and implementing the new workflows with homesite staff in addition to onboarding/training Contact Center staff. Each service line will take about 8-10 months to onboard/go live in the contact center. This work will include:

     

    • Conduct Epic investigations (review charts, appointment patterns, identify gaps).

    • Surface trends and process improvements for decision trees and workflows.

    • Support operational troubleshooting and frontline staff questions.

    • Provide data-driven insights during service line onboarding.

    • Act as the “analytical glue” between the Supervisor/Manager and frontline staff.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 2–3+ years as a senior patient access rep, scheduler, or call center lead.

    • Strong Epic navigation skills (scheduling, registration, notes).

    • Experience in investigating system data and providing actionable insights.

    • Exposure to multiple specialty service lines beyond primary care.

    • Team Lead experience (answering team questions, doing timecards, training). • Experience in a healthcare call center onboarding new specialties/service lines.