• TechOps Manager

    Insight Global (Cleveland, OH)


    Job Description

    Our client is seeking a Manager of Technical Operations to lead a team of engineers at our Glenwillow, Ohio Data Center. This role focuses on managing a team that maintaining and optimizing 24/7 real-time transaction systems for Central Gaming Platforms. The ideal candidate will oversee system performance, ensure operational reliability, mentor technical staff, and coordinate cross-functional support. Strong leadership, technical expertise, and a passion for solving complex operational challenges are essential.

     

    • Managing/supporting/mentoring a team of TechOps Engineers who will be responsible for the following.

     

    o Production support

     

    o System monitoring and maintenance

     

    o Automation + Scripting

     

    o Performance tuning

     

    o Terminal connectivity

     

    o Incident management + troubleshooting

     

    o Collaboration w/ cross functional teams

     

    o Documentation + reporting

     

    Salary range: $115,000. - 125,000.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Minimum 3 years of people management experience

    • Experience leading cross Team communication

    • Advanced technical understanding of Linux operating systems (e.g., system administration, troubleshooting, performance tuning, networking).

    o Base knowledge of Windows operations systems

    • 80% Linux / 20% Windows

     

    o Professional experience with Bash scripting for automation and system tasks.

     

    o Containerization – professional experience with containerization application management

     

    o Kubernetes or Rancher (or similar tool)

    o Ansible – for Infrastructure automation and configuration management

    • Soft skills:

     

    o High Character and hard work

     

    o Self sufficient

     

    o Problem solver

     

    o Technical awareness – ability to troubleshoot and lead engineers to problem solve, and know when to escalate to the next level

     

    o Goal is to continuously improve the function and efficiency of the Technical Operations