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Job Description

Insight Global's client is looking for an IT User Lifecycle / Accounts Access Admin to join their Accounts Management & Provisioning team in Cary, NC! This is a remote position but would require flexible onsite presence during the first few weeks for ease of training, onboarding, and team integration.

In this role, your key responsibilities would be:

- Act as the primary IT contact for remote onboarding and offboarding of employees across global locations.

- Coordinate shipping and tracking of hardware and peripherals, ensuring timely and accurate delivery.

- Remotely provision accounts, software, and access based on role-specific needs and security protocols.

- Manage virtual onboarding sessions and guide users through initial setup with clarity and confidence.

- Lead compassionate and secure offboarding workflows, including account deprovisioning and asset recovery coordination.

- Maintain and continuously improve standard operating procedures (SOPs) and automation for scalability and efficiency.

- Partner closely with cross-functional teams (HR, InfoSec, Legal) to uphold smooth and compliant lifecycle transitions.

- Monitor feedback loops and optimize the remote support experience with empathy and agility.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 5+ years in IT support, ideally in a remote-first or distributed environment.

- Expertise in remote provisioning, user onboarding, and secure offboarding practices.

- Comfortable providing White Glove support through digital channels like Zoom, Slack, or email with professionalism and warmth.

- Strong working knowledge of identity & device management platforms such as Okta, Azure AD, Intune, Google Workspace, Zoom, Slack, etc.

- Excellent written and verbal communication skills; confident in translating technical steps into clear user guidance.

- Experience with asset management tools and logistics coordination for remote hardware delivery and retrieval.

- Process-driven, detail-oriented, and proactive in improving remote IT operations.