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Job Description

Insight Global is seeking a Business Systems Analyst in Richmond VA This functional team position will provide support to our Facilities & Fleet Management teams. The individual in this position will provide support for internal customers, and their applications/processes including second or third level Help Line support. Experience with M5, Indoor Finders, and building management systems is strongly preferred. Experience with enterprise application configuration and support paired with a willingness and aptitude to learn can be substituted. This individual will also be assigned to lead or support client IT projects and enhancements.

Key Responsibilities

• Partner with Facilities teams to understand operational needs and translate them into detailed business requirements.

• Identify business systems solution requirements by interviewing clients and analyzing work processes to evaluate information systems functionality.

• Analyze business requirements and design solutions to meet those requirements, testing, implementing, and maintaining software applications.

• Conduct business process analysis and contribute to long-range system planning.

• Develop and execute test plans, perform system configuration, and assist with user acceptance testing.

• Assist with implementing workarounds when system issues affect operations and provide advanced customer service.

• Provide second and third-level Help Line support for Facilities-related system issues.

• Lead or support enhancements and IT projects that improve Facilities operations and asset management.

• Communicate effectively with stakeholders to ensure alignment between technology solutions and business strategies.

• Mentor junior analysts and contribute to team knowledge sharing.

Pay Range:

$59/HR - $69/HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Hands on experience as a BSA (BA, process mapping and enterprise application support)

- Experience with ERP systems or Fleet Management, and Facilites Management Applications

- Experience handling projects with intergrations options between systems and processes

- Strong understanding and adherance to formal testing and change management methodologies - Worked at a utilites company or IT consulting firm prior

Additional Skills and Attributes

- Ability to research and resolve complex customer issues.

- Strong communication skills—verbal, written, and presentation.

- Proven ability to manage multiple deadlines and work independently.

- Demonstrated concern for quality and customer trust.

- Experience with technology projects understanding of the software development lifecycle.