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Job Description

An employer is looking for a Patient Account Rep in the Self Pay department. This person will assist patients with their self-pay medical bills, handling inquiries, processing payments, and managing outstanding balances. They also work to resolve any issues related to billing and collections. This individual will also be doing back office work, reviewing accounts, doing audits, assist with processing financial assistance applications, and jump on the phone queue when calls are high.

• Billing and Payment Processing:

• Processing patient payments, including co-pays, deductibles, and self-pay balances.

• Ensuring accurate posting of payments to patient accounts.

• Working with patients to set up payment plans or negotiate repayment options.

• Patient Communication and Support:

• Answering patient inquiries about their bills, including questions about charges, balances, and payment options.

• Explaining billing policies and procedures to patients.

• Providing excellent customer service and addressing patient concerns in a timely and professional manner.

• Collection and Account Management:

• Identifying and addressing outstanding balances.

• Contacting patients to inform them of overdue balances and offer solutions.

• Working with patients to resolve collection issues and facilitate payment.

• Negotiating settlements and payment plans with patients.

• Record Keeping and Data Entry:

• Maintaining accurate records of patient accounts, including payments, balances, and communication logs.

• Entering and updating patient information and billing data in the healthcare system.

• Compliance and Professionalism:

• Adhering to HIPAA regulations and other relevant privacy and compliance standards.

• Maintaining a professional demeanor and providing excellent customer service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- Experience as a Patient Account Representative in either Self Pay (Customer Service) OR Facility Fees.

- Experience in insurance or self pay.

- HS Diploma or GED

- Any EMR/EHR software and Excel proficiency - Experience in Cerner or Paropresumptive