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Job Description

An employer is looking for a Senior Operations Support Engineer -Mission Planner position supporting a Space Development Agency (SDA) project. As a Senior Operations Support Engineer, you’ll be responsible for providing critical technical support to the team performing 24x7 Operations in Grand Forks, North Dakota. You will primarily work regular business hours in a 24-hour, multi-satellite operations environment while occasionally working night shifts or weekends. Working in this role, you’ll gain valuable experience performing anomaly and issue resolution, troubleshooting, and identifying root cause and determining corrective actions. You will thrive in this role if you have a desire to be part of a team on the forefront of one of the most advanced satellite constellations in the world and are highly motivated and passionate about engineering and space systems.

What You’ll Do:

• Track, trend, and analyze potential problems and anomalous conditions that may affect operations of the ground system

• Provide on-call support, real-time investigation, and troubleshooting for operations anomalies related to the subsystems of Ground Resource Management, Fleet Management, Mission Planning, and Flight Dynamics

• Investigate and resolve issues where situations require an in-depth evaluation of factors that have been discovered or referred by on-shift operations teams

• Support cross-functional efforts and special operations projects with multi-functional teams

• Facilitate on-shift operations team training for recurring scenarios, ops affecting upgrades, and the Operational Crew Training and Certification process

• Identify and autonomously implement ideas, solutions, processes, procedures, and checklists focused on continuous process improvement, more efficient operations, and reduced system outages

Compensation:

$32/HR - $42/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Verified Active TS/SCI Clearance

• Bachelor’s degree in Engineering or related field

• Experience working in a satellite operations or network operations or ground operations environment

• Experience working in 24/7 Operation environment

• Experience resolving, troubleshooting, and identifying operations issues