• ServiceNow IT Consultant

    Insight Global (University Park, PA)


    Job Description

    Join our dynamic team as a contracted Sr. Level ServiceNow IT Consultant, where your technical expertise will help shape and optimize ServiceNow process and enterprise workflows. In this key role, you will be responsible for the administration, configuration, and development of the ServiceNow platform, enabling enhanced productivity and delivering impactful solutions across the organization. We're seeking a motivated individual eager to utilize their substantial ServiceNow skillset to enhance, support, and guide best practice implementations within our ServiceNow platform. This is targeted to be a 12 mo. engagement with possible extension.

    LOCATION AND SCHEDULE

    This position is fully remote and open to candidates located within the United States.

     

    Standard working hours align with the Eastern Time Zone.

     

    KEY RESPONSIBILITIES Include: ServiceNow Administration & Configuration

     

    Administer and maintain the overall health and performance of the ServiceNow platform.

     

    Implement security changes across the platform.

     

    Design and deliver issue solutions to align with business processes.

     

    Troubleshoot and resolve user-reported issues efficiently.

     

    ServiceNow Development

     

    Design and implement UI changes including portal, forms and workspaces.

     

    Develop custom scripts and flows to support requested platform functionality.

     

    Enhance and update existing workflows, forms, and automation features.

     

    Implement new integrations with external sources.

     

    Implement new AI features across the platform.

     

    Provide best practice guidance on processes around CSDM, CMDB, Asset, ITSM, SPM, HRSD

     

    Cross-Functional Coordination & Communication

     

    Collaborate with internal stakeholders and external vendors to understand needs and deliver effective solutions.

     

    Gather and document requirements for enhancement requests.

     

    Evaluate proposed changes and provide expert recommendations.

     

    Ensure clear communication of technical findings and project updates to both technical and non-technical audiences.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    8+ yrs ServiceNow development experience

     

    ServiceNow CAD Certification

     

    ServiceNow HR Implementation Certification