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Job Description

Insight Global is assisting a client in identifying a detail-oriented and experienced Quality Assurance Specialist to support and enhance our ISO 9001:2015 Quality Management System across multiple locations. This role plays a key part in driving continuous improvement, maintaining compliance in highly regulated environments, and supporting customer satisfaction through quality assurance initiatives.

Key Responsibilities

• Lead internal audits across all locations: planning, execution, reporting, and follow-up using the PIN (Process Improvement Notes) system.

• Support quality control activities including inspection, testing, and documentation.

• Analyze data using Statistical Process Control (SPC) techniques to identify risks and improve processes.

• Maintain and audit non-conformance records (NCRs, RMAs, credits) within INVEX and Laserfiche systems.

• Write and revise procedures and forms to ensure compliance and drive improvements.

• Conduct external vendor/supplier audits as directed by the QA Manager.

• Collaborate with Sales to respond to customer surveys and quality-related inquiries.

• Support PPAPs, First Article Inspections (FAI), Certificates of Conformance (CoC), and export compliance documentation.

• Train new employees and conduct annual quality training across locations.

• Participate in monthly Operational Excellence, Safety, and Plant Manager meetings.

• Contribute to structured problem-solving and continuous improvement initiatives.

• Maintain the Risk/Opportunity Matrix for each branch.

• Support SHE (Safety, Health, Environment) activities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience in quality assurance within industrial manufacturing.

• Familiar with ISO 9001 procedures

• hands-on experience in companies that follow ISO 9001 standards.

• understanding documentation, audits, corrective actions, and continuous improvement processes.

• Strong proficiency in Excel (including statistics), PowerPoint, and data analysis.

• Proven ability to resolve customer issues and manage conflict professionally.

• Experience working in highly regulated environments with strong attention to detail.

• Comfortable with international travel and flexible scheduling. (USA, Canada, and Mexico)

• Stable work history demonstrating reliability and growth. • Safety program experience.

• Certified Lead Auditor for ISO 9001.

• Familiarity with steel service centers, pressure vessel quality standards, and government contracts (e.g., CAGE codes).

• Experience with plasma/oxy cutting, drilling, counterboring, and etching processes.

• Ability to revise procedures based on shop floor realities and train others effectively.