"Alerted.org

Job Description

A client is looking for a Network & Systems Administrator to sit onsite in Nyack, NY. This person will be responsible for supporting network and systems technologies within a local school district. This person will be working closely with customer end-users to maintain and improve the environment. They will be troubleshooting escalated tickets through ServiceNow that could require Google Workspace, AD, or O365 administration, diagnosing and resolving networking issues, or configuring routers, switches or VLANs. This person will also be contributing to projects to migrate, upgrade, and enhance systems throughout the district. This person will be working directly with faculty and students, so they must have a strong customer service background and excellent communication skills. Leadership qualities are essential, as this role involves delegating tasks to junior team members, providing guidance, and managing escalations with confidence and clarity. This person needs to be comfortable with pay between $50-53/hr depending on experience level.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

10+ years of experience in technical support roles

2+ years specifically as a network or systems administrator

Strong background diagnosing and troubleshooting end-user systems and network incidents

Experience utilizing a ticketing system for incident prioritization and documentation

Hands-on networking experience in a Cisco environment, configuring and troubleshooting routers, switches, and VLANs

Experience with O365 administration; assigning licenses, configuring services, setting up custom domains for emails, managing security, deploying updates.

Strong Active Directory administration experience with expertise in AD Manager and AD Users & Computers (ADUC)

Strong customer service skills and communication, with strong ability to build relationships

Certification in the Networking or Systems space Leadership qualities – will be delegating work to lower-level team members, giving guidance, and dealing with escalations Experience within the education industry

Experience in a managerial role