• TS/SCI Help Desk Specialist

    Insight Global (Washington, DC)


    Job Description

    Insight Global is looking for a TS/SCI Help Desk Specialist for the pentagon.

    Key Responsibilities

    Respond to and diagnose UNIX/Linux problems, providing Tier 1 and 2 technical support

     

    Own incidents from initial report to resolution, ensuring timely and effective problem control.

     

    Provide technical support for UNIX/Linux systems/applications within SIPRNet and GCCS Management Centers.

     

    Utilize ticket management systems to document, track, coordinate, and resolve user issues.

     

    Develop system administrator procedures and conduct training/skills assessments.

     

    Organize and direct configuration and operation of information management systems.

     

    Monitor Key Performance Indicators (KPIs) and recommend operational improvements.

     

    Direct the work of other system administrators for day-to-day system administration and optimization.

     

    Conduct capacity and performance analysis, recommending system configuration changes and upgrades.

     

    Maintain cybersecurity/IA posture of managed systems/hardware.

     

    Ensure compliance with safety, security, and certification requirements.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    TS/SCI

    Swing Shift (Tuesday - Saturday 10PM - 6:30 AM)

    Sec High School Diploma

    5 years of technical experience - support, administration, UNIX and Linux applications

     

    Password Resets

     

    End-user Resolution and escalation